Web Policy

Last Updated May 28, 2026

Part I: Core Contractual Documents

  1. Cookie Policy
  2. Data Processing Addendum (DPA)
  3. Privacy Policy
  4. Terms of Use

A. COOKIE POLICY

This Cookie Policy explains how UgenticAI, Inc. and all subsidiaries, affiliates, business units, joint ventures, and partners (“UgenticAI,” “we,” “us,” or “our”) use cookies and similar tracking technologies on our websites, applications, platforms, and online Services (“Services”). For information on how we collect, use, and protect personal data, please see our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are used to make websites work efficiently, enhance your experience, and provide reporting information. Cookies may be first-party (set directly by UgenticAI) or third-party (set by service providers such as analytics or advertising partners), and may be either session cookies, which are deleted when you close your browser, or persistent cookies, which remain until they expire or you delete them.

2. Types of Cookies We Use.

UgenticAI uses the following categories of cookies.

2.1 Required / Strictly Necessary Cookies. These cookies enable core functions such as security and authentication, account login, user session management, load balancing, and fraud prevention. Without these cookies, the Services may not function properly. Consent required: No (allowed under EU/UK law).

2.2 Performance & Analytics Cookies. These cookies are used to understand how users interact with the Services, including pages visited, links clicked, time spent on pages, error diagnostics, product usage statistics, and device and browser information. Tools may include Google Analytics, Mixpanel, Amplitude, Segment, and Microsoft Clarity. Consent required: Yes (EU/UK).

2.3 Functionality Cookies. These cookies are used to remember user preferences, store settings, keep you logged in, and customize your experience. Consent required: Yes (EU/UK).

2.4 Advertising & Targeting Cookies. These cookies are used to deliver relevant ads, measure ad effectiveness, build audience segments, track conversions, and integrate with social media advertising systems. Platforms may include Meta (Facebook/Instagram), LinkedIn Insight Tag, Google Ads/DoubleClick, Twitter/X Ads Pixel, and TikTok Pixel. Consent required: Yes (EU/UK). Must allow opting out (U.S. state privacy laws).

2.5 Web Beacons, Pixels, and Similar Technologies. We may also use tracking pixels, tags, clear GIFs, local storage, and software development kits (SDKs). These technologies allow us to monitor user behavior, determine email open and click rates, evaluate campaign performance, and personalize experiences.

3. How We Use Cookies.

We use cookies to operate and secure the Services, enable essential features, analyze usage and performance, provide personalization, offer customer support and troubleshooting, deliver and measure advertising, identify returning visitors, and improve products and develop new features. We do not sell personal data collected through cookies.

4. Third-Party Cookies.

Third parties may set cookies through the Services, including analytics providers, ad networks, payment processors, customer support tools, social media integrations, and embedded content such as YouTube and Vimeo. These third parties may use cookies to track your browsing activity, deliver targeted ads, analyze performance, and help us identify issues.

5. Cookie Consent Banner (EU/UK and Global Requirements).

When you first visit our Services from a region where consent is required, you will see a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or manage individual preferences by category. Your preferences can be changed at any time.

6. How to Manage or Disable Cookies.

You may manage cookies using one or more of the following methods.

6.1 Through Our Website Banner or Preferences Panel. Click “Cookie Settings” (or similar) located in the footer or within the banner to modify your choices.

6.2 Through Your Browser Settings. You may block or delete cookies through your browser. Instructions are available for Chrome, Firefox, Safari, and Edge.

6.3 Through Platform-Specific Opt-Outs (Advertising). You may opt out of targeted advertising via Google Ads Settings, LinkedIn Ad Preferences, Meta Ad Preferences, Twitter/X Privacy & Safety, and TikTok Ad Personalization. We honor Global Privacy Control (GPC) and Do Not Sell or Share My Personal Information requests under California law.

7. Do Not Track Signals.

Some browsers send “Do Not Track” (DNT) signals. We do not respond to DNT signals due to inconsistent standards, but we honor legally mandated opt-out mechanisms (e.g., GPC).

8. Changes to This Cookie Policy.

We may update this Cookie Policy periodically. The “Last Updated” date reflects the latest version.

9. No Reliance / Use at Your Own Risk.

User acknowledges that all AI-generated outputs are provided for informational purposes only and are used at the User’s sole risk. User is solely responsible for verifying accuracy and suitability before relying on any output. UgenticAI shall have no liability arising from any decision made based on AI outputs.

B. DATA PROCESSING ADDENDUM (DPA)

This Data Processing Addendum (“DPA”) forms part of any subscription agreement, master services agreement, terms of service, order form, or contract (“Agreement”) between the Customer (“Customer,” “Controller,” or “Business”) and UgenticAI, Inc., including its subsidiaries, affiliates, partners, business units, and processors (“UgenticAI,” “Processor,” or “Service Provider”). This DPA governs UgenticAI’s processing of Customer Personal Data in connection with the Services. This DPA applies only where applicable data protection laws require a written data processing agreement (e.g., GDPR, UK-GDPR, CCPA/CPRA, VCDPA, CPA, CTDPA, UCPA, APPI, LGPD).

1. Definitions. For purposes of this DPA:

  • “Personal Data” means any information relating to an identified or identifiable natural person.
  • “Customer Personal Data” means Personal Data supplied, transmitted, or made available to UgenticAI by Customer or its users.
  • “Controller” / “Business” means the entity determining purposes and means of processing.
  • “Processor” / “Service Provider” means UgenticAI when processing Customer Personal Data on Customer’s behalf.
  • “Subprocessor” means a third party engaged by UgenticAI to process Customer Personal Data.
  • “Data Protection Laws” includes GDPR, UK-GDPR, CCPA/CPRA, and all global privacy laws referenced above.

Other terms not defined herein have the meaning given in the Agreement or applicable laws.

2. Scope & Roles

2.1 Roles. For Customer Personal Data:

  • Customer is the Controller.
  • UgenticAI is the Processor.

2.2 Instructions. UgenticAI will process Customer Personal Data solely on documented instructions from Customer, including as necessary to provide the Services. Customer’s instructions are:

  1. the Agreement,
  2. any configuration or instruction provided via the Services, and
  3. this DPA.

3. UgenticAI Obligations. UgenticAI shall:

3.1 Process Only as Instructed. Process Customer Personal Data only to provide the Services unless otherwise required by law.

3.2 Confidentiality. Ensure personnel with access have committed to confidentiality obligations.

3.3 Security Measures. Implement appropriate technical and organizational security measures, including:

  • encryption in transit and at rest
  • access control and authentication
  • least-privilege access
  • network and application security
  • monitoring, logging, and auditing
  • incident detection and response
  • business continuity and disaster recovery controls

See Security Policy for details.

3.4 Subprocessors. UgenticAI may engage Subprocessors but will:

  1. enter written agreements imposing data protection obligations;
  2. remain responsible for Subprocessor compliance;
  3. maintain a public Subprocessor List;
  4. notify Customer of new Subprocessors and provide opportunity to object on reasonable grounds.

3.5 Data Subject Requests (DSRs). Provide assistance to Customer in responding to:

  • access requests
  • deletion requests
  • correction requests
  • portability requests
  • opt-out requests (California)

3.6 Personal Data Breach Notification. Notify Customer without undue delay after becoming aware of a breach affecting Customer Personal Data. Notification will include:

  • nature of breach
  • categories and number of individuals affected
  • likely consequences
  • remediation steps

3.7 Return or Deletion of Data. Upon request or termination of Services, UgenticAI will:

  • return Customer Personal Data, or
  • securely delete it (unless retention is required by law).

4. Customer Responsibilities. Customer shall:

  • ensure it has all rights and lawful bases to provide Personal Data to UgenticAI;
  • ensure all instructions comply with applicable laws;
  • configure the Services to comply with its obligations;
  • provide legally required notices and consents to end users;
  • not submit Special Category Data unless agreed in writing.

5. Subprocessors

5.1 Authorization. Customer grants general authorization for UgenticAI to engage Subprocessors.

5.2 Subprocessor List. UgenticAI maintains a publicly accessible Subprocessor List (see separate policy).

5.3 Objection. Customer may object in writing to a new Subprocessor within 10 days of notice. If the parties cannot resolve the objection, Customer may stop using the affected Services.

6. Cross-Border Transfers. Customer Personal Data may be transferred globally to UgenticAI or its Subprocessors.

When transferring from the EEA, UK, or Switzerland, UgenticAI will implement appropriate safeguards, including:

  • EU Standard Contractual Clauses (SCCs)
  • UK ICO Addendum
  • Swiss Addendum

These SCCs and Addenda are incorporated into this DPA by reference.

7. CCPA/CPRA Requirements (U.S.). When UgenticAI processes Customer Personal Data subject to California law, UgenticAI will:

  • act as a Service Provider
  • not sell or share Customer Personal Data
  • not combine Customer Personal Data with external data except as permitted
  • process only for the purposes of the Agreement
  • comply with customer deletion, correction, and opt-out rights

Customer certifies that disclosures of Personal Data to UgenticAI are for permissible purposes.

8. Audit Rights. UgenticAI will:

  • provide documentation necessary to demonstrate compliance
  • allow audits conducted by Customer or an independent auditor once per year
  • satisfy most audit requests by providing SOC reports, penetration tests, policy documentation, and certifications

On-site audits must be:

  • limited to security and privacy controls
  • scheduled with 30 days’ notice
  • conducted during normal business hours
  • subject to confidentiality obligations

9. Data Protection Impact Assessments (DPIAs). UgenticAI will provide reasonable cooperation when Customer is required to conduct:

  • DPIAs
  • prior consultations with data protection authorities

10. Duration. This DPA remains in effect for as long as UgenticAI processes Customer Personal Data under the Agreement.

11. Conflict of Terms. If there is a conflict between this DPA and the Agreement, this DPA prevails to the extent of the conflict.

ANNEX I — DETAILS OF PROCESSING

  1. Categories of Data Subjects
  • Customer employees
  • Customer users
  • Customer’s end-users, clients, or prospects
  • Website/app visitors
  • Social media account audiences (if integrated)
  1. Categories of Personal Data
  • Identifiers (name, email, phone, IP)
  • Device and usage data
  • Social media profile information (if connected)
  • Account data and settings
  • Uploaded content, documents, media
  • Behavioral and analytics data
  • Payment identifiers (tokenized)
  • Any data submitted via the Services
  1. Special Category Data. UgenticAI does not knowingly process Special Category Data unless expressly agreed.
  2. Nature and Purpose of Processing
  • storage
  • retrieval
  • Analysis
  • Transformation
  • AI processing and inference
  • output generation
  • support and troubleshooting
  • security and fraud detection
  1. Retention Period. As specified in the Agreement and Privacy Policy.

ANNEX II — SECURITY MEASURES. UgenticAI implements:

  • encryption in transit (TLS 1.2+) and at rest (AES-256)
  • password hashing (bcrypt/argon2)
  • firewalls and DDoS protection
  • identity/access management (IAM) controls
  • role-based access control (RBAC)
  • audit logging and monitoring
  • vulnerability scanning
  • periodic penetration testing
  • secure SDLC practices
  • business continuity and disaster recovery plans

ANNEX III — STANDARD CONTRACTUAL CLAUSES (Summary). The parties agree the following SCC modules apply:

Transfer TypeModule
EU → UgenticAI (Processor)Module 2
UK → UgenticAI (Processor)UK Addendum
Switzerland → UgenticAISCCs with Swiss variations

Full text incorporated by reference per GDPR Article 46(2).

C. Privacy Policy

This Privacy Policy describes how UgenticAI, Inc. and all subsidiaries, affiliates, business units, joint ventures, and partners (“UgenticAI,” “we,” “us,” “our”) collect, use, share, and protect information when you access or use our websites, applications, platforms, AI systems, software, or services (“Services”). By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect. We collect information in the following ways:

1.1 Information You Provide Directly

  • Account registration information
  • Contact details
  • Billing and payment information
  • Uploaded files, text, data, prompts, media, documents
  • Content generated, submitted, or processed through our AI systems
  • Communications with support or sales

1.2 Information Collected Automatically

  • Device identifiers
  • IP address and location (approximate)
  • Browser type and settings
  • Usage data, logs, and interactions
  • Cookies and tracking technologies (see Cookie Policy)

1.3 Information We Collect from Connected Accounts (Social Media APIs). If you choose to connect a third-party account (e.g., Google, LinkedIn, Facebook/Meta, Twitter/X, TikTok, Instagram, YouTube), UgenticAI may collect information made available via that platform’s API according to the permissions you authorize. Depending on the platform, this may include:

  • Name, username, and profile information
  • Email address and contact data
  • Public posts, media, and engagement
  • Audience metrics, followers, and connections
  • Ad account information
  • Analytics and insights
  • Page or business profile data
  • Permissions granted and tokens

We only retrieve the specific fields allowed by the platform when you grant authorization.

We do not store passwords for any third-party accounts.

1.4 Information from Business Partners & Affiliates. We may receive information from:

  • strategic partners
  • enterprise clients
  • subsidiaries and affiliated companies
  • integration partners or marketplaces

This includes identifiers, usage data, and business contact information.

2. How We Use Information. We use information to:

  • operate, provide, and improve the Services
  • train and enhance AI models (subject to opt-outs & DPAs)
  • personalize user experience
  • process transactions and billing
  • provide support and detect fraud
  • comply with legal obligations
  • integrate with or retrieve data from social media accounts at your request

We do not sell personal data as defined under CCPA/CPRA.

3. Legal Bases for Processing (GDPR/UK-GDPR). We process information on the basis of:

  • Contract (to provide the Services)
  • Consent (e.g., connecting social accounts, cookies)
  • Legitimate interests (research, security, analytics)
  • Legal obligation

4. How We Share Information. We may share information with:

  • subprocessors
  • service providers
  • enterprise clients (when operating as a processor)
  • affiliates and subsidiaries
  • legal authorities (if required)

See our Subprocessor List for additional detail.

5. Revoking Access to Connected Accounts & Deleting Data

5.1 How to Revoke Access. You may revoke UgenticAI’s access to any connected social media account at any time by:

  • visiting the relevant social platform’s app permissions or security settings, and
  • removing UgenticAI from authorized apps/integrations.

Examples:

  • Google:google.com/permissions
  • LinkedIn: com/psettings/
  • Meta/Facebook:com/settings/apps

Revoking access may disable some platform features.

5.2 How to Request Deletion of Retrieved Data. You may request deletion of:

  • data imported from Connected Accounts
  • API-retrieved data
  • AI-generated insights related to connected accounts
  • tokens and permissions
  • any personal information UgenticAI has stored

To request deletion:

Email: [email protected]

We will respond within:

  • 30 days (GDPR/UK-GDPR)
  • 45 days (CCPA/CPRA)

Certain data may be retained when required for:

  • accounting and audit
  • fraud prevention
  • legal/regulatory obligations

6. Your Rights. Depending on your location, you may have:

  • right to access
  • right to delete
  • right to correct
  • right to restrict processing
  • right to withdraw consent
  • right to data portability
  • right to opt-out of automated decision-making
  • right to opt-out of sale/share (California)

Submit requests to: complinace@ugenticai.com

7. Data Retention. We retain data only as long as necessary to:

  • provide the Services
  • fulfill contractual obligations
  • comply with legal and financial requirements

8. Data Security. We use:

  • encryption
  • access controls
  • monitoring
  • least-privilege principles
  • industry-standard protections

See our Security Policy for more detail.

9. International Transfers. Data may be transferred to the United States or other countries.We use Standard Contractual Clauses (SCCs) and equivalent safeguards.

10. Children’s Privacy. Services are not intended for children under 13. We do not knowingly collect data from children without parental consent.

11. Changes to This Policy. We may update the Privacy Policy periodically. The “Last Updated” date reflects the latest version.

D. Terms and Conditions

These Terms of Use (“Terms”) govern your access to and use of the websites, applications, platforms, software, products, and services operated by UgenticAI, Inc., including its subsidiaries, affiliates, divisions, business units, parent companies, partners, investment entities, and related brands (collectively, “UgenticAI,” “we,” “us,” or “our”). By accessing or using any UgenticAI service, platform, or website (collectively, the “Services”), you agree to these Terms. If you do not agree, do not access or use the Services.

1. Eligibility & Account Requirements

1.1 Age Requirements. You must be at least 13 years old to use the Services.

Certain products (e.g., investments, financial tools) may require you to be 18+ or of legal age in your jurisdiction.

1.2 Registration Information. You agree to provide accurate and complete information when creating an account and to keep your information current.

1.3 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for any activity occurring under your account.

2. Description of Services. UgenticAI provides a suite of AI-driven, data-driven, compliance, automation, and business tools, which may include:

  • AI-generated text, media, insights, analytics, or recommendations
  • Investment and financial compliance-related tools
  • Due diligence and research tools
  • Autonomous operations and productivity platforms
  • Data processing or business intelligence services
  • Professional dashboards, reports, models, and automations

Services may vary by region, regulatory restrictions, or user credentials.

3. AI-Generated Content & Disclaimers

3.1 AI Limitations. Our systems use machine learning and other AI technologies that may produce inaccurate, incomplete, or outdated information. UgenticAI does not guarantee factual accuracy, completeness, or suitability of AI outputs.

3.2 No Professional Advice. Unless explicitly stated in a specific product agreement:

  • No legal advice
  • No financial or investment advice
  • No tax advice
  • No medical or other regulated advice

AI outputs must not be used as the sole basis for decisions.

4. User Responsibilities. By using the Services, you agree NOT to:

  • Violate any applicable law
  • Reverse-engineer or scrape our systems
  • Attempt unauthorized access
  • Use Services to harm, exploit, or deceive
  • Upload malicious code
  • Interfere with platform functionality
  • Train competing AI models using our content, models, or outputs
  • Use Services for dangerous, illegal, or abusive purposes

See the Acceptable Use Policy for detailed obligations.

4.1 User Content, Conduct, and Account Responsibility. You are solely responsible for:

  • all content, data, files, prompts, text, images, media, or materials (“User Content”) you upload, submit, input, or generate using the Services;
  • all activity that occurs under your account, including activity conducted by anyone using your login credentials;
  • ensuring you have all necessary rights and permissions to provide User Content to UgenticAI;
  • compliance with all applicable laws when using the Services or transmitting User Content;
  • any consequences arising from your use of AI-generated outputs.

UgenticAI is not responsible for any loss, misuse, or unauthorized access caused by your failure to secure your account credentials.

4.2 Third-Party Account Connections. Certain UgenticAI Services allow you to connect or authenticate through third-party platforms—such as Google, Facebook/Meta, LinkedIn, Twitter/X, TikTok, Instagram, YouTube, or other social media or identity providers (“Connected Accounts”).

By connecting a Connected Account, you:

  • Authorize UgenticAI to access data made available through that platform’s API under the permissions you approve.
  • Understand that data retrieved may include profile information, email addresses, public content, analytics data, audience insights, activity metrics, and/or other categories listed in our Privacy Policy.
  • Acknowledge that data access is governed by both these Terms and the terms of the third-party provider.
  • Represent that you have the right and authority to grant UgenticAI access to that account.

You may revoke access to any Connected Account at any time as described in the Privacy Policy.

4.3 Revocation of Access to Connected Accounts. You may disconnect a Connected Account by:

  • visiting the account settings of the applicable third-party platform (e.g., LinkedIn, Google, Meta), and
  • removing UgenticAI from the list of authorized integrations or apps.

Revoking authorization may limit or disable some UgenticAI functionality. Additional deletion procedures and timelines are described in our Privacy Policy.

5. Intellectual Property

5.1 Ownership. All content, models, software, AI outputs, code, trademarks, and materials are owned by UgenticAI or its licensors.

5.2 Limited License to You. We grant you a non-exclusive, non-transferable, revocable license to access and use the Services.

5.3 User Content. You retain ownership of your uploaded data and grant UgenticAI a license to store, process, analyze, transform, modify, or use it to operate the Services and improve functionality, unless otherwise restricted by an enterprise agreement or DPA.

See the AI Use & Safety Policy and Privacy Policy for detailed data restrictions.

6. Subscriptions, Billing & Payment Terms

6.1 Paid Services. Some Services require payment or a subscription plan.

6.2 Auto-Renewal. Subscriptions automatically renew unless you cancel according to our Cancellation & Refund Policy.

6.3 Taxes. You are responsible for any applicable taxes.

6.4 No Refunds Except as Stated. Refund rules are defined in the separate Cancellation & Refund Policy.

7. Third-Party Services. We may integrate or rely on third-party services, processors, hosting providers, payment processors, or data sources. UgenticAI is not responsible for third-party terms, accuracy, or conduct.

8. Termination. We may suspend or terminate access to the Services at any time, including for violations of these Terms or the Acceptable Use Policy. You may stop using the Services at any time. Sections that reasonably should survive termination (e.g., IP rights, disclaimers, limitations of liability) will survive.

9. DMCA, Copyright, and Content Removal. UgenticAI complies with the Digital Millennium Copyright Act (DMCA).

See our DMCA Policy for takedown and counter-notice procedures.

10. Disclaimers

10.1 “AS IS” and “AS AVAILABLE”. Services are provided without warranties of any kind.

10.2 No Guarantee of Availability. We do not warrant that the Services will be:

  • Error-free
  • Uninterrupted
  • Secure
  • Compatible with all devices or systems

11. Limitation of Liability. To the fullest extent permitted by law:

  • UgenticAI is not liable for indirect, incidental, consequential, punitive, or special damages.
  • To the maximum extent permitted by law, UgenticAI’s total aggregate liability shall not exceed the greater of:
    • fees paid in the 12 months preceding the claim, or
    • $1,000.

Some jurisdictions do not allow these limits, so they may not apply to all users.

12. Indemnification. You agree to indemnify and hold harmless UgenticAI from claims arising out of:

  • Your use of the Services
  • Your breach of these Terms
  • Your violation of law
  • Content you upload or provide
  • use of AI outputs
  • third-party claims arising from decisions made using outputs
  • connected account data misuse

13. Governing Law, Arbitration & Class Action Waiver

13.1 Governing Law. These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

13.2 Binding Arbitration. Any dispute will be resolved through binding arbitration administered by the American Arbitration Association (AAA).

13.3 Class Action Waiver. You agree not to:

  • Participate in a class action
  • Serve as a class representative
  • Join collective actions

14. Changes to the Terms. We may update these Terms. The “Last Updated” date reflects the latest version.Your continued use of the Services constitutes acceptance of the updated Terms.

Part II: Safety + Security + Compliance Policies

  1. ACCEPTABLE USE POLICY
  2. AI USE & SAFETY POLICY
  3. KNOW YOUR CUSTOMER / ANTI-MONEY LAUNDERING / ANTI-TERRORIST FUNDING COMPLIANCE POLICY
  4. RESPONSIBLE DISCLOSURE & VULNERABILITY DISCLOSURE POLICY
  5. SECURITY POLICY
  6. SUBPROCESSOR LIST & CHANGE NOTIFICATION POLICY

A. ACCEPTABLE USE POLICY (AUP)

This Acceptable Use Policy (“AUP”) governs how users may access and use the websites, platforms, APIs, AI systems, software, integrations, and services operated by UgenticAI, Inc. and its subsidiaries, affiliates, partners, and business units (“UgenticAI,” “we,” “us,” or “our”). This AUP is incorporated by reference into the Terms of Use and applies to all users, including customers, developers, enterprise clients, guests, and anyone accessing the Services. By using the Services, you agree to comply with this AUP.

General Principles. Users must:

  • comply with all applicable laws, regulations, and industry requirements
  • use the Services safely, responsibly, and ethically
  • not harm UgenticAI systems, users, partners, or third parties
  • maintain the confidentiality of their login credentials
  • ensure all data provided is lawful, accurate, and properly authorized

UgenticAI may suspend, restrict, or terminate access for violations of this AUP.

Prohibited Activities. The following activities are strictly prohibited, whether done directly, indirectly, manually, or through automation or AI.

2.1 Illegal Activities. Users may NOT use the Services to:

  • violate any law, regulation, or industry rule (U.S., EU, or international)
  • engage in fraud, identity theft, or financial crimes
  • support terrorism, violent acts, or extremism
  • facilitate money laundering or sanctions evasion
  • engage in stalking, harassment, or threats
    distribute illegal content or contraband

2.2 Security Violations

Users may NOT:

  • attempt unauthorized access to any system or network
  • breach, disable, or defeat security controls
  • scan, probe, or test vulnerabilities
  • distribute malware, ransomware, bots, viruses, worms, or exploits
  • attempt to gain access to other users’ data
  • impersonate or misrepresent identity

2.3 Intellectual Property Abuse

Users may NOT:

  • upload or use content they do not have the right to use
  • infringe copyrights, trademarks, patents, or proprietary rights
  • violate third-party API or platform terms

Including but not limited to:

  • LinkedIn API
  • Google API
  • Meta/Instagram/Facebook API
  • Twitter/X API
  • TikTok API

2.4 Content Restrictions

You may NOT use the Services to create, upload, or distribute:

  • hateful, harassing, or abusive content
  • obscene, pornographic, or sexual content involving minors
  • violent or extremist propaganda
  • instructions for harming others
  • deception, impersonation, or misinformation
  • content meant to manipulate elections or political processes

2.5 Fraud & Deceptive Practices

You may NOT:

  • create fake profiles or identities
  • mislead users about your affiliation or qualifications
  • generate fraudulent reviews, testimonials, or engagement
  • manipulate metrics or analytics
  • use AI-generated content to defraud or misrepresent

2.6 Automated Abuse

You may NOT:

  • build scraper bots
  • bypass rate limits
  • use automation to overwhelm or degrade systems
  • run high-volume requests that impair service
  • attempt to reverse-engineer or extract proprietary models

2.7 Prohibited AI Use Cases (Safety Restrictions)

Users may NOT use UgenticAI models or outputs to:

  • generate disallowed content under safety policies
  • develop competing AI models via data extraction or distillation
  • build surveillance systems that violate privacy laws
  • analyze biometric data without explicit consent
  • provide medical, legal, or financial advice without a licensed professional
  • conduct high-risk decision-making that affects individual rights or access to essential services

Examples of high-risk prohibited uses:

  • credit/loan approvals
  • insurance decisions
  • hiring or HR decision-making
  • housing eligibility
  • legal determinations
  • diagnostic or medical decisions

These require written approval from [email protected].

  • submit personal data for which they lack lawful rights
  • upload sensitive data unless explicitly permitted (e.g., health data, minors’ data, financial IDs)
  • circumvent consent requirements
  • attempt to re-identify anonymized data
  • upload data that violates third-party privacy rules
  • misuse social media API data or violate platform policies

3. Usage Limits & Fair Use. Users must:

  • follow documented API limits
  • avoid excessive or abusive traffic patterns
  • refrain from behavior that degrades system performance
  • avoid using multiple accounts to bypass restrictions

UgenticAI may throttle or restrict usage to maintain platform stability.

4. Anti-Spam Requirements. Users may NOT use the Services to:

  • send unsolicited communications or mass emails
  • generate spam messages
  • collect or harvest email addresses improperly
  • violate the CAN-SPAM Act, TCPA, CASL, or EU e-Privacy laws

See also the Anti-Spam Policy.

5. Enforcement & Remedies.

UgenticAI may take any action deemed necessary, including:

  • warnings
  • removal of content
  • suspension or termination
  • IP address blocking
  • API key revocation
  • notification to authorities
  • legal claims for damages

Serious violations may lead to permanent loss of access.

6. Reporting Violations.

Report abuse or violations to: [email protected]

Please include:

  • description of the violation
  • URLs, screenshots, or evidence
  • your contact information

7. Changes to This AUP.

We may update this AUP. The “Last Updated” date reflects the latest version.

8. User grants UgenticAI a worldwide, irrevocable, sublicensable, royalty-free license to use, process, analyze, and derive insights from User Content for:

  • providing Services
  • improving systems
  • security, compliance, and analytics

9. Third-Party Services Disclaimer.

UgenticAI is not responsible for the availability, accuracy, or performance of third-party services, APIs, or data sources.

10. Force Majeure. UgenticAI shall not be liable for failure or delay caused by events beyond reasonable control

(e.g., outages, cyberattacks, government actions, natural disasters).

11. UgenticAI shall not be liable for:

  • loss of profits
  • loss of data
  • business interruption
  • reputational harm

regulatory fines

B. AI USE & SAFETY POLICY

This AI Use & Safety Policy (“Policy”) describes the rules, restrictions, safety expectations, and responsibilities associated with the use of UgenticAI, Inc. artificial intelligence systems, models, tools, and platforms (“AI Systems” or “Services”). This Policy applies to:

  • all users of UgenticAI Services
  • all UgenticAI subsidiaries, affiliates, partners, and contractors
  • all developers, API users, enterprise customers, and integration partners

By accessing or using any AI functionality provided by UgenticAI, you agree to comply with this Policy.

1. Purpose of This Policy. The goals of this policy are to:

  • ensure safe and responsible use of AI systems
  • protect individuals from harm
  • prevent misuse of AI or automated decision-making
  • comply with global AI-related regulations
  • promote transparency and accountability

UgenticAI reserves the right to refuse or restrict access if use cases violate this Policy.

2. How UgenticAI AI Systems Work. UgenticAI AI Systems may:

  • generate text, images, classifications, or insights
  • analyze user-submitted data
  • integrate with Customer or third-party systems
  • operate autonomously in limited contexts
  • learn from patterns in data (non-identifiable training unless agreed in a DPA)

AI outputs may contain inaccuracies (“hallucinations”), errors, or outdated information. AI outputs should never be relied upon as the sole source for decisions of consequence.

3. User Responsibilities. Users must:

  • use AI Systems ethically and lawfully
  • validate important outputs before acting on them
  • avoid submitting illegal, unauthorized, or harmful data
  • comply with data protection, privacy, and intellectual property laws
  • maintain control and oversight over critical decisions
  • disclose AI involvement where required by law

Users are responsible for all actions taken via their accounts, including those involving AI outputs.

4. Prohibited AI Uses.

The following uses are strictly prohibited, regardless of intent. Violations may result in suspension or legal action.

4.1 Illegal, Harmful, or Dangerous Uses. You may NOT use the Services to:

  • generate content promoting violence, extremism, or harm
  • produce malware, exploits, or hacking instructions
  • engage in impersonation, fraud, or identity deception
  • automate harassment, threats, cyberbullying, or abuse
  • support terrorism or organized crime

4.2 Disallowed High-Risk or Automated Decision-Making. You may NOT use AI Systems for high-risk decisions that significantly affect individuals’ rights or access to essential services, including:

  • hiring or employment eligibility
  • credit scoring, lending, or loan approvals
  • insurance eligibility or pricing
  • legal determinations or case outcomes
  • immigration, benefits, or government services
  • medical diagnosis or treatment recommendations
  • biometric identification or surveillance

These uses require written approval from: complinace@ugenticai.com

4.3 Disallowed Content Generation. You may NOT use AI Systems to generate:

  • misinformation or disinformation
  • deepfakes without explicit consent
  • synthetic voices or likenesses of real individuals without permission
  • explicit content involving minors
  • hateful, extremist, or violent content
  • political persuasion targeted at specific individuals or groups

4.4 Unauthorized Training or Data Extraction. You may NOT:

  • use UgenticAI outputs to train competing AI models
  • attempt to reverse-engineer, extract, or clone UgenticAI models
  • scrape or harvest large volumes of outputs
  • analyze model vulnerabilities

This includes prompt-mining, fine-tuning attempts, or model-distillation attacks.

5. Restricted Use Cases (Require Written Approval).

The following uses require advance written authorization:

  • biometric analysis (facial, voice, gait)
  • medical or health-related AI assistance
  • financial forecasting or investment advisory models
  • cryptocurrency, trading, or market-manipulation models
  • law enforcement or intelligence applications
  • political campaign uses
  • autonomous decision-making affecting employment or finances

6. Data Handling Requirements

6.1 User Data Rights

Users must ensure:

  • they have the legal right to upload any data
  • data from Connected Accounts (LinkedIn, Meta, Google, etc.) is used in compliance with those platforms’ terms
  • no unlawful personal data is submitted

6.2 Sensitive Data. Unless permitted in writing, you may NOT submit:

  • medical or genetic data
  • biometric data
  • children’s data
  • financial account numbers
  • government ID numbers
  • criminal history

6.3 Social Media & Connected Accounts. Users connecting social media platforms must:

  • comply with the platform’s API and data policies
  • not export user data in ways that violate platform restrictions
  • not use AI to recreate or approximate personal data of social media users

7. AI Transparency Requirements.

Where required by law, users must disclose:

  • when content is AI-generated
  • when individuals are interacting with AI rather than a human
  • when AI outputs are used in automated workflows
  • when AI materially influences decisions affecting others
    This includes disclosure for marketing, recruitment, or financial applications.

8. Human Oversight Requirements.

AI should augment, not replace, human judgment. Users must perform human review when:

  • decisions carry material consequences
  • safety or accuracy is critical
  • outputs affect financial, legal, or regulatory matters
  • personal data is involved
  • information is sent to external parties

9. Evaluation & Testing of AI Systems. Users must NOT:

  • stress test or load test without permission
  • attempt prompt injection or adversarial attacks
  • probe model behavior using unsafe methods

For approved research/testing, contact: [email protected]

10. Safety Monitoring & Enforcement. UgenticAI may:

  • monitor usage for abuse
  • suspend or terminate accounts violating this policy
  • block queries or outputs that indicate unsafe use
  • report illegal activities to authorities
  • update the AI safety filters and behavior

11. Feedback & Reporting Harmful Outputs.

If you encounter harmful, biased, unsafe, or incorrect AI outputs, report them to: [email protected]

Include:

  • specific prompt(s) used
  • screenshots or logs
  • explanation of the issue

This enables us to improve system safety.

12. Updates to This Policy.

We may revise this Policy at any time. The “Last Updated” date reflects the most recent version.

13. Experimental Technology Disclaimer.

Certain Services may be experimental, beta, or under development. Such Services are provided “as-is” with no guarantees of performance, reliability, or accuracy.

C. KYC / AML / ATF COMPLIANCE POLICY

This KYC/AML/ATF Compliance Policy (“Policy”) establishes the guidelines, responsibilities, and procedures adopted by UgenticAI, Inc. and all subsidiaries, affiliates, related entities, partners, and business units (“UgenticAI,” “we,” “our,” “us”) to prevent and detect:

  • money laundering (“ML”)
  • terrorist financing (“TF” or “ATF”)
  • fraud
  • sanctions violations
  • other illicit financial activities

This Policy applies to:

  • all UgenticAI employees, contractors, and officers
  • all UgenticAI products that involve identity, payments, wallets, funds movement, investment onboarding, or sensitive credential verification
  • all enterprise and partner integrations handling financial or identity verification tasks
  • certain AI tools that generate, analyze, or process identity-related data

1. Purpose of the Policy

UgenticAI maintains a comprehensive anti–money laundering, counter–terrorist financing (AML/CTF or AML/ATF), and customer due diligence (CDD) program designed to:

  • comply with applicable laws and global standards
  • prevent the misuse of UgenticAI products for illicit purposes
  • ensure safe onboarding of customers and investors
  • maintain trust and transparency
  • support regulatory investigations and audits when required

2. Regulatory Framework. This Policy is designed to meet or exceed the following requirements, where applicable:

United States

  • Bank Secrecy Act (BSA)
  • USA PATRIOT Act
  • FinCEN AML Rule
  • FinCEN Customer Identification Program (CIP) guidance
  • OFAC sanctions requirements
  • SEC Regulation Crowdfunding (Reg CF)
  • SEC Regulation D (Reg D)
  • State money transmitter rules (if applicable)

International

  • FATF 40 Recommendations
  • EU Anti-Money Laundering Directives (AMLD)
  • UK Money Laundering Regulations
  • UN sanctions lists

Platform/Partner Requirements

  • Identity verification vendors
  • Payments partners (Stripe, Plaid, etc.)
  • Brokerage/ATS/Crowdfunding intermediaries

3. Risk-Based Approach. UgenticAI uses a risk-based approach (RBA) by:

  • assessing risks during initial customer onboarding
  • adjusting verification level based on jurisdiction, transaction type, and product
  • applying enhanced due diligence (EDD) where appropriate
  • conducting periodic reviews

4. Customer Identification Program (CIP). For products where identity verification is required, UgenticAI (or an approved KYC partner) will collect and verify:

4.1 Required Identification Data

  • Full legal name
  • Date of birth
  • Physical residential address
  • Government-issued photo ID
  • Tax identification number (if required)
  • Email address and phone number
  • Social security number (U.S., if applicable)

4.2 Verification Methods. We use one or more of the following:

  • government ID verification
  • biometric matching (where allowed by law)
  • database checks
  • sanctions and PEP screening
  • address and document authentication
  • liveness checks
  • multi-factor authentication

4.3 Business Accounts. For business customers, we may require:

  • legal business name
  • EIN or business tax ID
  • beneficial ownership information (BOI) meeting FinCEN CDD Rule requirements
  • corporate documentation
  • authorized signatory verification

5. Customer Due Diligence (CDD). CDD includes:

  • assessing customer risk levels
  • validating identity
  • understanding the nature of the customer’s activities
  • monitoring usage patterns
  • identifying high-risk categories

6. Enhanced Due Diligence (EDD). EDD is required for customers or entities exhibiting higher risk characteristics, including:

  • Politically Exposed Persons (“PEPs”) or close associates
  • high-risk jurisdictions (FATF-listed)
  • unusual funding activity
  • unclear or unverifiable identity data
  • mismatches between customer activity and expected behavior

EDD measures may include:

  • additional documentation
  • source-of-funds verification
  • manual review
  • identity video call verification
  • approval from UgenticAI’s Compliance Officer

7. Sanctions & Watchlist Screening. UgenticAI screens customers, transactions, and relevant data against:

  • OFAC SDN List
  • OFAC Non-SDN Lists
  • United Nations sanctions lists
  • EU/UK consolidated sanctions
  • PEP databases
  • Law enforcement and adverse media databases

Matches or potential matches trigger immediate review and possible account restrictions.

8. Transaction Monitoring. Where applicable, UgenticAI monitors customer activity for:

  • unusual transaction patterns
  • rapid in/out movement (“smurfing,” layering)
  • high-frequency or high-value transactions inconsistent with profile
  • attempts to circumvent limits or verification
  • use of anonymizing tools (TOR, mixers, VPN services where relevant)
  • suspicious AI-assisted activity
  • indicators of fraud or identity theft

9. Suspicious Activity Reporting (SARs). UgenticAI will file Suspicious Activity Reports (SARs) or equivalent filings where required by law. Triggers for SAR consideration include:

  • suspected money laundering
  • structuring
  • sanctions evasion
  • terrorist financing
  • fraud
  • identity theft
  • use of stolen credentials
  • illegal or harmful activities

SAR information is confidential and will not be disclosed to the customer.

10. Recordkeeping. UgenticAI retains records consistent with legal requirements, including:

  • identity verification documentation
  • transactional history
  • screening results
  • EDD findings
  • SAR filings (if applicable)
  • audit logs and compliance notes

Retention periods typically range from 5 to 7 years, depending on jurisdiction.

11. AI and Automated System Monitoring. UgenticAI may use AI-driven systems to:

  • detect fraudulent behavior
  • identify anomalous patterns
  • enhance sanctions screening
  • flag suspicious account activity
  • prevent abuse of UgenticAI AI systems

All automated flags involving high-risk activity undergo human review.

12. Training & Employee Responsibilities. All employees involved in:

  • onboarding
  • identity verification
  • customer service
  • product development
  • financial systems
  • compliance

receive mandatory AML/ATF training annually or as regulations change.

13. Policy Enforcement. UgenticAI may:

  • freeze or suspend accounts
  • request additional documentation
  • restrict platform access
  • disable or limit certain features
  • terminate accounts
  • report suspicious activity to authorities
  • block or close transactions

Non-compliant behavior will not be tolerated.

14. Independent Testing & Audits. UgenticAI conducts:

  • periodic internal compliance reviews
  • third-party audits (if required)
  • testing of KYC/AML controls
  • reviews aligned with regulatory expectations (e.g., FinCEN, SEC)

D. RESPONSIBLE DISCLOSURE & VULNERABILITY DISCLOSURE POLICY

UgenticAI, Inc. (“UgenticAI,” “we,” “our,” “us”), including all subsidiaries, affiliates, business units, and partners, is committed to maintaining the security and integrity of our systems, Services, data, and users. We value and support the cybersecurity community’s efforts to help protect our ecosystem. This Responsible Disclosure & Vulnerability Disclosure Policy (“Policy”) outlines how researchers can report security vulnerabilities to us safely, legally, and in good faith.

1. Purpose of This Policy. This Policy aims to:

  • provide clear guidelines for reporting potential vulnerabilities
  • authorize good-faith security research within defined boundaries
  • minimize risk to users, systems, and data
  • allow UgenticAI to triage, verify, and resolve issues efficiently
  • establish safe harbor for ethical security researchers

2. Scope of This Policy. This Policy applies to all:

  • UgenticAI websites, applications, APIs, and platforms
  • cloud-based Services
  • AI platforms and models
  • authenticated and unauthenticated interfaces
  • dashboards, investor portals, compliance tools, and integrations
  • systems owned or operated by UgenticAI or its subsidiaries

Out-of-Scope:

  • third-party services not controlled by UgenticAI
  • user-installed third-party extensions or integrations
  • social media accounts

If you are unsure whether a system is in scope, contact us prior to testing.

3. Safe Harbor Commitment. UgenticAI commits that:

  • we will not initiate or support legal action against researchers acting in good faith and in compliance with this Policy
  • we will consider your actions “authorized” under applicable laws, including the Computer Fraud and Abuse Act (CFAA) and applicable anti-hacking laws
  • we waive any DMCA or anti-circumvention claims for research performed under this Policy

To qualify for safe harbor, researchers must:

  • follow all rules in this Policy
  • avoid harming UgenticAI systems or users
  • report the vulnerability promptly
  • maintain strict confidentiality until UgenticAI resolves it

4. Reporting a Vulnerability. If you believe you have discovered a security vulnerability, report it to: [email protected] .

Include:

  1. Description of the vulnerability
  2. Steps to reproduce (proof of concept preferred)
  3. Impact assessment
  4. Affected URLs, endpoints, or systems
  5. Any screenshots, logs, videos, or evidence
  6. Your contact information for follow-up

UgenticAI will acknowledge receipt within 72 hours.

5. What You May Do (Authorized Activities). Researchers may:

  • conduct good-faith testing to detect security flaws
  • investigate application behavior within reasonable limits
  • examine publicly accessible resources
  • test non-destructive exploitation to confirm findings
  • create proof-of-concept code that does not cause harm
  • scan and interact with test accounts created by researchers

Provided that such activities do not:

  • degrade service
  • impact real users
  • access private or proprietary data
  • involve destructive actions

6. What You Must NOT Do. Under no circumstances may you:

6.1 Access or Modify Data You Do Not Own

  • no accessing other users’ data
  • no exfiltrating data
  • no copying personal information
  • no modifying or deleting data

6.2 Cause Service Disruption

  • no DDoS/DOS
  • no flooding, brute force, or excessive automated requests
  • no intentionally overloading servers

6.3 Exploit Beyond What Is Needed. Do not:

  • pivot or move laterally through internal systems
  • establish backdoors
  • use found vulnerabilities for personal gain
  • perform social engineering on employees or users
  • test physical security (doors, devices, data centers)

6.4 Use Tools Intended for Harm. Examples include:

  • ransomware
  • malware
  • credential stuffing tools
  • password cracking at scale
  • automated scanning that resembles attack traffic

7. Coordinated Disclosure Process. UgenticAI follows a structured review and remediation process:

Step 1 — Acknowledgement. Within 72 hours, we confirm receipt.

Step 2 — Evaluation. Within 7 days, we:

  • validate the issue
  • assign a severity rating
  • determine mitigation steps

Step 3 — Remediation. We work to resolve validated vulnerabilities promptly based on severity:

  • Critical: 7–14 days
  • High: 14–30 days
  • Medium: 30–60 days
  • Low: 60–90 days

Step 4 — Researcher Confirmation. We may ask you to re-test fixes (optional).

Step 5 — Public Disclosure (Optional). Once resolved:

  • We may publicly thank the researcher (if desired).
  • Disclosure timing will be mutually agreed upon.

We request 90 days’ confidentiality from initial report.

8. Recognition & Acknowledgment. UgenticAI may recognize researchers who follow this Policy through:

  • optional public acknowledgment
  • optional “Hall of Thanks” page
  • eligibility for swag or internal recognition programs

Note: This Policy does not currently include a paid bug bounty, but UgenticAI may introduce one later.

9. Compliance With Applicable Laws. Researchers must comply with:

  • all national and international cybersecurity laws
  • S. federal and state laws
  • GDPR/UK-GDPR (if applicable)
  • export control and sanctions restrictions

Good-faith, Policy-compliant research is deemed authorized by UgenticAI.

10. Changes to This Policy. We may update this Policy periodically. The “Last Updated” date reflects the most recent version.

11. No Duty of Care. UgenticAI does not assume any duty of care, fiduciary duty, or professional obligation toward any user.

E. SECURITY POLICY

This Security Policy (“Policy”) describes the security controls, standards, and practices implemented by UgenticAI, Inc., including all subsidiaries, affiliates, partners, business units, and related entities (collectively, “UgenticAI,” “we,” “our,” “us”). This Policy demonstrates UgenticAI’s commitment to safeguarding:

  • customer data
  • confidential information
  • AI-related data and model integrity
  • platform reliability and resilience
  • compliance with global regulatory obligations

1. Security Principles. UgenticAI follows six foundational principles:

  1. Confidentiality — protecting data from unauthorized access
  2. Integrity — ensuring systems and data remain accurate and unaltered
  3. Availability — maintaining resilient, highly available services
  4. Least Privilege — restricting access to what is strictly required
  5. Defense in Depth — layering protections at every point of risk
  6. Privacy by Design — embedding privacy and data minimization into operations

2. Governance & Framework Alignment. UgenticAI maintains an information security program aligned with:

  • SOC 2 Type II Trust Services Criteria
  • ISO/IEC 27001:2022 controls
  • NIST Cybersecurity Framework (CSF)
  • OWASP best practices
  • GDPR/UK-GDPR technical and organizational measures (TOMs)
  • CCPA/CPRA security requirements
  • EU AI Act safety and governance principles

A designated Security Officer and Data Protection Officer (DPO) oversee the program.

3. Infrastructure & Network Security

3.1 Cloud Infrastructure. UgenticAI uses secure, industry-leading cloud providers (e.g., AWS, GCP, Azure). Providers meet or exceed:

  • SOC 1/2/3
  • ISO 27001
  • PCI DSS
  • FedRAMP (where applicable)

3.2 Network Segmentation. We implement:

  • virtual private clouds (VPCs)
  • subnet segmentation
  • security groups and firewall rules
  • zero-trust–aligned access boundaries

3.3 DDoS Protection. Traffic is protected via:

  • cloud DDoS mitigation services
  • rate limiting
  • intelligent traffic filtering

4. Application Security

4.1 Secure Development Lifecycle (SDLC). UgenticAI applies a secure SDLC including:

  • threat modeling
  • code reviews
  • automated static analysis (SAST)
  • dependency vulnerability scanning
  • secrets scanning

4.2 Penetration Testing. Annual or more frequent independent penetration testing includes:

  • black-box testing
  • authenticated testing
  • API-specific testing
  • AI-specific prompt injection and model security tests

4.3 Vulnerability Management. We scan for vulnerabilities on a continuous basis and remediate based on severity-level SLAs:

  • Critical: 7–14 days
  • High: 14–30 days
  • Medium: 30–60 days
  • Low: 60–90 days

5. Data Security

5.1 Encryption

  • In Transit: TLS 1.2+
  • At Rest: AES-256 or equivalent
  • Key Management: Cloud-native KMS with restricted privileges

5.2 Data Segregation

Customer data is logically separated via:

  • tenant identifiers
  • access control boundaries
  • isolated data stores for sensitive workloads

5.3 Data Minimization. We only collect data required for Services. Customer data is not used to train models unless explicitly permitted or covered under a DPA.

5.4 Backup & Disaster Recovery

Backups occur regularly and are:

  • encrypted
  • stored in geographically redundant regions
  • tested for restoration
  • part of a documented DR plan

6. Access Control & Identity Management

6.1 Authentication

  • Multi-factor authentication (MFA) for all admin access
  • SSO (OAuth/SAML) where available
  • Strong password requirements
  • Session expiration and device verification

6.2 Authorization

  • Role-Based Access Control (RBAC)
  • Least privilege and need-to-access model
  • Periodic access reviews

6.3 Administrative Access. Admin privileges are:

  • tightly restricted
  • monitored
  • logged

7. Logging & Monitoring. We maintain comprehensive monitoring across:

  • authentication events
  • API usage
  • system performance
  • anomaly detection
  • audit logs
  • model-level abuse signals

Security logs are retained per legal and operational requirements.

8. AI Model Security & Abuse Prevention. UgenticAI maintains specialized AI security measures:

  • prompt-injection defense
  • output filtering & safety constraints
  • abuse-detection heuristics
  • monitoring for harmful or malicious queries
  • rate limiting and anomaly detection
  • isolation boundaries between model layers

We do not allow:

  • model extraction
  • training competing models using outputs
  • misuse of social-media–derived data
  • unsafe or disallowed AI use (see AI Use & Safety Policy)

9. Incident Response. UgenticAI maintains a documented Incident Response Plan (IRP) including:

  • 24/7 monitoring
  • incident classification (low → critical)
  • coordinated response teams
  • forensic investigation procedures
  • post-incident reviews (PIRs)
  • communication with affected customers

Breach Notification:
UgenticAI notifies customers without undue delay after confirmation of a data breach involving Customer Data.

10. Third-Party Risk Management. Before onboarding third-party vendors or subprocessors, UgenticAI conducts:

  • security and privacy assessments
  • contract and compliance reviews
  • ongoing monitoring for critical vendors
  • SOC/ISO report evaluations

The Subprocessor List is available in a separate policy, with notification procedures for updates.

11. Physical Security. UgenticAI leverages cloud providers’ data centers with:

  • 24/7 security monitoring
  • badge access control
  • surveillance
  • environmental controls (HVAC, fire suppression)
  • redundant power and network systems

UgenticAI does not operate physical data centers.

12. Employee Security. Employees undergo:

  • background checks (where legally permitted)
  • mandatory security training
  • role-based privacy training for sensitive data
  • annual testing and phishing simulations

Employees must sign:

  • confidentiality agreements
  • acceptable use acknowledgment
  • data protection and security policies

13. Compliance & Certifications. UgenticAI maintains or is pursuing compliance with:

  • SOC 2 (Type II) readiness
  • GDPR controller/processor requirements
  • CCPA/CPRA
  • other jurisdictional privacy laws

We provide security documentation to enterprise customers on request.

14. Customer Security Responsibilities. Customers must:

  • protect their login credentials
  • maintain endpoint security
  • configure privacy/security settings appropriately
  • manage internal user access
  • not upload data in violation of laws or rights
  • comply with UgenticAI’s AUP and AI Use & Safety Policy

15. Updates to This Security Policy. We may update this Policy from time to time. The “Last Updated” date reflects the latest version.

F. SUBPROCESSOR LIST & CHANGE NOTIFICATION POLICY

This Subprocessor List & Change Notification Policy (“Policy”) identifies the subprocessors authorized by UgenticAI, Inc., including its affiliates, subsidiaries, business units, and partners (“UgenticAI”), to process Personal Data on behalf of customers (“Customer”) in connection with UgenticAI Services. This Policy supplements the Data Processing Addendum (DPA) between UgenticAI and Customer.

1. Definition of Subprocessors. A Subprocessor is:A third-party data processor engaged by UgenticAI who, as part of providing services to UgenticAI, processes Customer Personal Data. Subprocessors may include:

  • hosting providers
  • cloud infrastructure services
  • analytics tools
  • email/SMS service providers
  • identity verification partners
  • customer support tools
  • backup and storage systems
  • AI infrastructure partners
  • contractually bound affiliates or subsidiaries
UgenticAI ensures all Subprocessors comply with the same or equivalent data protection obligations as those in the DPA.

2. Current Authorized Subprocessors. The following subprocessors may be engaged depending on the services and region. (This list includes standard vendor placeholders — we will customize during implementation):

2.1 Infrastructure & Hosting Providers
Subprocessor Purpose Location Data Processed
Amazon Web Services (AWS) Hosting, compute, storage United States / Global Personal data, logs, uploaded content
Google Cloud Platform (GCP) Hosting, compute, storage United States / Global Personal data, logs, uploaded content
Microsoft Azure (if applicable) Cloud hosting & AI infrastructure United States / Global Personal data, logs, metadata
2.2 Analytics, Monitoring & Logging
Subprocessor Purpose
Datadog Monitoring, logging, performance metrics
Sentry Error tracking and diagnostics
Mixpanel / Amplitude Product analytics
Segment Customer data routing
2.3 Customer Support Tools
Subprocessor Purpose
Intercom / Zendesk / Freshdesk Customer communication and support
Statuspage Service status & incident notifications
2.4 Payment Processors
Subprocessor Purpose
Stripe Payment processing & billing
Plaid (if applicable) Bank account & financial verification
PayPal / Braintree Payment processing
2.5 Communications Tools
Subprocessor Purpose
SendGrid / Postmark / SES Transactional email
Twilio SMS, 2FA, phone verification
Mailchimp / HubSpot Optional marketing email
2.6 Identity Verification & Fraud Prevention (If Applicable)
Subprocessor Purpose
Jumio / Onfido KYC/AML identity verification
LexisNexis / ComplyAdvantage KYC, sanctions screening
Persona Identity & document verification
2.7 AI & Model Infrastructure Partners
Subprocessor Purpose
OpenAI (if applicable) AI inference & model execution
Anthropic AI inference
Hugging Face / Replicate Model hosting/inference
Vector database providers (Pinecone, Weaviate, Qdrant) Semantic search embeddings
UgenticAI will NOT use Customer Personal Data to train third-party AI models unless expressly agreed in writing under the DPA.

3. Subprocessor Due Diligence. Before onboarding a Subprocessor, UgenticAI:

  • evaluates the vendor’s security & privacy posture
  • reviews SOC 2 / ISO certifications
  • enters into a binding data processing agreement
  • verifies appropriate technical and organizational measures (TOMs)
  • ensures compliance with GDPR, CCPA, and AI safety requirements
UgenticAI remains responsible for Subprocessors’ performance.

4. Subprocessor Change Notifications (GDPR-Compliant). UgenticAI will:

  • update this Policy when a new Subprocessor is added or an existing one is removed; and
  • notify Customers of such changes via email or account dashboard.
4.1 Notification Period. Customers will be notified at least 30 days before a new Subprocessor begins processing Customer Personal Data. This allows Customers to object as described below.

5. Customer Right to Object. A Customer may object to a new Subprocessor only if:

  1. The objection is based on reasonable, good-faith, and documented privacy or security concerns; and
  2. The Customer provides a written objection to: [email protected]
UgenticAI will work with the Customer in good faith to:
  • address concerns, or
  • propose alternative solutions.
If the parties cannot reach resolution, Customer may:
  • suspend or terminate affected Services per the DPA;
  • obtain a prorated refund (if applicable).

6. Emergency Subprocessor Additions. If a new Subprocessor must be added urgently (e.g., security emergency, outage remediation):

  • UgenticAI may provisionally engage the Subprocessor
  • Customers will be notified immediately afterward
  • Customer rights under Section 5 remain intact

7. Subprocessor Responsibilities. All Subprocessors must:

  • comply with UgenticAI’s DPA
  • meet security and privacy standards equivalent to UgenticAI’s obligations
  • process Customer Personal Data solely for purposes required by the Services
  • maintain confidentiality
  • cooperate with incident response procedures
  • notify UgenticAI promptly of any breach affecting Customer Personal Data

8. Cross-Border Transfers. If a Subprocessor processes Customer Personal Data outside the relevant jurisdiction (e.g., EEA, UK, Switzerland), UgenticAI ensures lawful transfer mechanisms such as:

  • EU Standard Contractual Clauses (SCCs)
  • UK Addendum
  • Swiss Transborder Guidelines
  • Adequacy decisions
  • Supplementary security measures

9. Updates to This Policy. UgenticAI may update this list and Policy at any time to reflect:

  • business needs
  • security improvements
  • vendor changes
  • regulatory requirements
The “Last Updated” date reflects the latest version. 

Part III: Commerce + Communications + IP Policies

  1. ANTI-SPAM POLICY
  2. CANCELLATION AND REFUND POLICY
  3. PRIZE RECIPIENT DISCLAIMER AND TERMS
  4. DMCA POLICY
  5. EARNINGS DISCLAIMER
  6. SMS TERMS & CONDITIONS
  7. OFFICIAL SWEEPSTAKES RULES
  8. DISCOVERY CALL BOOKING TERMS
  9. EVENT ATTENDANCE AND PARTICIPATION AGREEMENT

A. Anti Spam Policy

This Anti-Spam Policy (“Policy”) outlines the rules and restrictions surrounding the use of email, SMS, push notifications, automated outreach tools, AI-generated messages, marketing automation, and communication features offered by UgenticAI, Inc., including all subsidiaries, affiliates, and partner-operated platforms (“UgenticAI,” “we,” “our”). Our goal is to ensure compliance with global anti-spam laws and to protect users from unwanted or harmful communications.

1. Zero-Tolerance Policy for Spam. UgenticAI maintains a strict zero-tolerance stance toward spam. Users may NOT use UgenticAI Services to send:

  • unsolicited emails
  • unsolicited SMS or phone calls
  • deceptive or misleading messages
  • bulk messages without proper consent
  • messages violating privacy or communication laws

Spam is strictly prohibited and grounds for immediate suspension or account termination.

2. Compliance With Global Laws. This Policy ensures compliance with:

United States

  • CAN-SPAM Act
  • Telephone Consumer Protection Act (TCPA)
  • FCC SMS marketing rules

Canada

  • Canada’s Anti-Spam Legislation (CASL)

European Union & UK

  • e-Privacy Directive
  • GDPR consent requirements
  • PECR (UK)

Other Jurisdictions

We apply compliance standards globally, regardless of user location.

3. Consent Requirements. Users must obtain valid consent before sending any communication through UgenticAI systems.

3.1 Email Consent. Acceptable forms of consent include:

  • explicit opt-in through a form
  • double opt-in (recommended)
  • transactional relationships that legally allow communication

3.2 SMS Consent (Stricter Regulation). SMS requires express written consent, which must:

  • clearly state the program
  • include frequency/automated nature
  • include opt-out mechanism
  • be stored by the sender

Users are prohibited from uploading purchased, scraped, guessed, or harvested phone numbers.

4. User Responsibilities When Sending Messages. Users must:

  • identify themselves accurately
  • provide correct sender information
  • include a valid business name, address, and contact information
  • include a working unsubscribe or STOP mechanism
  • immediately honor unsubscribe requests
  • use truthful subject lines and message content
  • comply with hourly/daily send-volume limits
  • avoid misleading, deceptive, or fraudulent content

5. AI-Generated Outreach (Important). UgenticAI prohibits misuse of AI systems to:

  • mass-generate unsolicited outreach
  • impersonate individuals without consent
  • create deceptive marketing messages
  • bypass platform throttling, rate limits, or consent rules
  • scrape or harvest contact data for outreach
  • generate messages intended to mislead or manipulate recipients

All AI-generated outreach must follow:

  • consent laws
  • transparency expectations
  • accurate sender identification
  • appropriate frequency

6. Prohibited Spam-Related Activities. The following are strictly forbidden:

  • buying or renting contact lists
  • sending emails to users who did not opt-in
  • using misleading subject lines (“RE:”, “FWD:” when not applicable)
  • rotating IPs or domains to bypass spam filters
  • forging email headers
  • scraping social media or websites for contact info
  • bypassing unsubscribe links
  • sending bulk cold outreach without explicit consent
  • SMS blasting without express written consent

7. Unsubscribe / Opt-Out Requirements. All communications must include:

  • a functional, one-click unsubscribe link (email)
  • a STOP or UNSUBSCRIBE command for SMS
  • immediate removal from all marketing lists within:
    • 10 business days (email)
    • 24 hours (SMS)

Users may NOT:

  • charge fees for unsubscribing
  • require login or multiple steps
  • conceal or obscure opt-out instructions

8. Monitoring & Enforcement. UgenticAI may:

  • monitor outgoing communication sent via its systems
  • flag accounts with abnormal send patterns
  • rate-limit or throttle delivery
  • suspend accounts suspected of sending spam
  • terminate accounts repeatedly violating this Policy
  • investigate complaints submitted by recipients or ISPs

Repeated or severe violations may lead to:

  • permanent access revocation
  • reporting to carriers, ISPs, and regulatory bodies
  • legal claims or damages where required

9. Reporting Spam. If you receive spam that appears to originate from a UgenticAI user: Report it to: [email protected]

Please include:

  • sender address
  • message content
  • timestamp
  • any available headers or metadata

We investigate all reports promptly.

10. Penalties for Violations. Violating anti-spam laws may result in:

  • account suspension or termination
  • financial penalties imposed by regulators (CAN-SPAM fines, TCPA statutory damages, CASL penalties)
  • legal liability for the sender
  • recovery actions by UgenticAI for damages to our systems or reputation

Nothing in this Policy limits UgenticAI’s rights under our Terms of Use or AUP.

11. Changes to This Policy. We may update this Policy periodically. The “Last Updated” date reflects the most recent version.

B. Cancellation and Refund Policy

This Cancellation and Refund Policy explains the terms under which UgenticAI, Inc. and all subsidiaries, affiliates, business units, joint ventures, and partners (“UgenticAI,” “we,” “us,” or “our”) process cancellations and refunds for purchases made through our websites, applications, platforms, and online Services (“Services”). For information on how we collect, use, and protect personal data, please see our Privacy Policy.

1. Subscription Plans. If you are enrolled in a subscription plan and choose to cancel:

  • Upon submission of a cancellation request, no further monthly subscription charges will be billed to your account.
  • You will retain full access to the Services through the end of the current billing period.
  • No partial refunds will be issued for unused time within an active subscription period.

2. Other Purchases. All other purchases, including but not limited to consulting services and one-time fees, may be cancelled without penalty or obligation within seven (7) days of the original purchase date. To request a cancellation, please contact our support team at: [email protected]

3. Refund Processing. All approved refunds will be credited solely to the original payment account used at the time of purchase. UgenticAI does not issue refunds to alternative payment methods or accounts.

4. Changes to This Policy. We may update this Cancellation and Refund Policy periodically. The “Last Updated” date at the top of this page reflects the most current version. Continued use of the Services following any update constitutes acceptance of the revised Policy.

C. PRIZE RECIPIENT DISCLAIMER AND TERMS

By accepting this prize, you (“Recipient”) acknowledge and agree to the following terms and conditions:

1. Prize Value and Payment.

Prizes are awarded as the cash equivalent of the stated prize value in U.S. dollars (USD). If payment is made in a currency other than USD, conversion will be calculated at the prevailing exchange rate at the time of disbursement. The Sponsor is not responsible for any currency fluctuation, conversion fees, or intermediary banking charges that may reduce the amount received.

2. Tax Obligations.

All federal, state, local, and foreign taxes, duties, and levies on prizes are the sole responsibility of the Recipient. The Sponsor does not cover, withhold (except as required by law), or reimburse any taxes associated with prize receipt. U.S. residents receiving prizes valued at $600 or more may receive an IRS Form 1099-MISC. Non-U.S. residents may be required to complete IRS Form W-8BEN prior to disbursement. Recipients are advised to consult a qualified tax professional regarding their individual tax obligations.

3. Eligibility.

This promotion is open only to individuals who meet all eligibility requirements as stated in the official contest rules. The promotion is void where prohibited or restricted by applicable federal, state, or local law. Recipients are solely responsible for determining whether their participation and receipt of a prize is lawful in their jurisdiction.

4. Identity Verification and Documentation.

Prior to disbursement, the Recipient may be required to provide valid government-issued photo identification, a completed W-9 (U.S. residents) or W-8BEN (non-U.S. residents), and any other documentation reasonably requested by the Sponsor for compliance, tax reporting, or fraud prevention purposes. Recipient must submit all required documentation within thirty (30) days of prize notification. Failure to provide required documentation within this period may result in forfeiture of the prize.

5. Claim Period and Disbursement Timeline.

Prizes must be claimed within thirty (30) days of notification. Once all required documentation has been received and verified by the Sponsor, the prize will be disbursed within thirty (30) days. Accordingly, Recipients should be aware that actual receipt of a prize may occur up to sixty (60) days from the date of winning notification, depending on when documentation is submitted and verified. Prizes not claimed within the applicable claim period are forfeited and may be redistributed or retained by the Sponsor in its sole discretion.

6. Non-Transferability.

Prizes are personal to the Recipient and are non-transferable, non-assignable, and may not be sold, bartered, or otherwise conveyed to any third party. No substitution of prizes is permitted except at the Sponsor’s sole discretion.

7. Disqualification.

The Sponsor reserves the right to disqualify any Recipient who has provided false, inaccurate, or misleading information; violated any applicable contest rules or these terms; or engaged in fraudulent, deceptive, or unsportsmanlike conduct. In the event of disqualification, the prize will be forfeited and no compensation will be owed.

8. Publicity.

By accepting a prize, Recipient grants the Sponsor a non-exclusive, royalty-free license to use Recipient’s name, likeness, and general location for promotional and marketing purposes, unless prohibited by applicable law. Recipient may opt out of publicity use by submitting a written request to [email protected] within 10 days of prize notification.

9. Release of Liability.

To the fullest extent permitted by applicable law, Recipient releases and holds harmless the Sponsor, its affiliates, officers, directors, employees, and agents from any and all claims, damages, losses, or liabilities arising out of or related to the award, acceptance, use, or misuse of the prize.

10. Governing Law and Dispute Resolution.

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising under these terms shall be resolved by binding arbitration in Rockville, Maryland, under the rules of the American Arbitration Association. The parties waive any right to a jury trial or class action proceeding.

11. Modification and Cancellation.

The Sponsor reserves the right to modify, suspend, or cancel this promotion at any time in the event of fraud, technical failure, or any other circumstance beyond the Sponsor’s reasonable control that compromises the integrity of the promotion.

D. DMCA Policy

UgenticAI, Inc., including its subsidiaries, affiliates, partners, and business units (“UgenticAI,” “we,” “our,” or “us”), respects the intellectual property rights of others and expects users to do the same.

This DMCA Policy (“Policy”) describes the process for submitting copyright infringement notices and counter-notices under the Digital Millennium Copyright

Act (DMCA), 17 U.S.C. §512.

1. Reporting Copyright Infringement (DMCA Takedown Notice). If you believe that content accessible via any UgenticAI Service infringes your copyright, you may submit a formal DMCA Takedown Notice.

Your notice must include all information required by 17 U.S.C. §512(c)(3).

Your Notice Must Contain the Following:

  1. Your physical or electronic signature
  2. Identification of the copyrighted work you claim is infringed
  3. Identification of the material you claim is infringing, including specific URLs or locations
  4. Your contact information, including:
    • full name
    • mailing address
    • phone number
    • email address
  1. A statement that you have a good-faith belief the use is unauthorized
  2. A statement, under penalty of perjury, that:
    • the information in the notice is accurate, and
    • you are the copyright owner or authorized to act on the owner’s behalf

Submit Notices to UgenticAI’s DMCA Agent: [email protected]. Incomplete notices may not be processed.

2. Removal of Allegedly Infringing Content

Upon receiving a valid DMCA Takedown Notice:

  • UgenticAI will remove or disable access to the allegedly infringing content
  • UgenticAI may notify the user responsible for the content
  • UgenticAI may terminate accounts of repeat infringers (see Section 5)

UgenticAI may also forward the complete notice—including your name and contact information—to the affected user.

3. Counter-Notice Process (Restoring Removed Content). If your content was removed due to a DMCA notice and you believe the removal was in error, you may file a Counter-Notice under 17 U.S.C. §512(g).

Your Counter-Notice Must Include:

  1. Your physical or electronic signature
  2. Identification of the removed material and its location before removal
  3. A statement under penalty of perjury that you have a good-faith belief the content was removed due to mistake or misidentification
  4. Your name, mailing address, and phone number
  5. A statement that you consent to the jurisdiction of:
    • your local U.S. Federal District Court, or
    • if outside the U.S., the U.S. District Court for the District of Delaware
  1. A statement that you will accept service of process from the original complainant

Submit Counter-Notices to: [email protected]

4. Restoration Timeline. If UgenticAI receives a valid Counter-Notice:

  • UgenticAI will forward it to the original complainant
  • If the complainant does not file a lawsuit within 10–14 business days, UgenticAI may restore the removed content
  • If the complainant does file suit, content will not be restored

UgenticAI may decline to restore content in certain high-risk or repeat-offender cases.

5. Repeat Infringer Policy. UgenticAI will terminate accounts of users who are determined to be repeat infringers, which includes:

  • multiple valid DMCA notices against a user
  • credible evidence of repeated unauthorized copying
  • intentional copyright violations

At UgenticAI’s discretion, repeated or severe infringement may result in:

  • account suspension
  • API key revocation
  • permanent ban
  • removal of all user content

6. Misrepresentations (Important Legal Notice). Under the DMCA, knowingly submitting false claims—either as a notice or counter-notice—may result in:

  • legal liability
  • Damages
  • attorney’s fees
  • statutory penalties

This applies to both copyright owners and users.

7. Copyright & Ownership in AI-Generated Content. UgenticAI AI systems may generate text, insights, summaries, or other content. Users are responsible for ensuring that inputs submitted into AI Systems do not violate third-party rights, including:

  • copyrighted material
  • proprietary data
  • confidential information
  • trade secrets

UgenticAI does not monitor inputs for copyright compliance but may act upon DMCA notices regarding outputs or user-uploaded content.

8. Third-Party Platform Obligations. When UgenticAI integrates with or pulls data from third-party services (Google, LinkedIn, Meta, etc.):

  • users must comply with the platform’s IP and data rights
  • UgenticAI may take down or restrict content at the request of those platforms
  • UgenticAI may remove data that violates API provider terms

9. Changes to This Policy. We may update this DMCA Policy at any time. The “Last Updated” date above reflects the newest version.

E. Earnings Disclaimer

This Earnings Disclaimer (“Disclaimer”) applies to websites, applications, platforms, AI tools, investment products, automation tools, analytics dashboards, training materials, communications, and Services provided by UgenticAI, Inc., including subsidiaries, affiliates, partners, and related business units (“UgenticAI,” “we,” “us,” “our”).

1. No Guarantee of Earnings or Results. UgenticAI does not make any guarantee of:

  • income
  • revenue
  • profits
  • business success
  • financial outcomes
  • investment performance
  • marketing results
  • operational savings
  • productivity gains

Any earnings, ROI examples, case studies, testimonials, or performance claims are illustrative only and not guarantees of future results.

2. Individual Results Vary. Your results depend on many factors, including but not limited to:

  • your skill, experience, and decision-making
  • your business model, industry, and market
  • your financial resources
  • your strategy and execution
  • your use of the UgenticAI tools
  • external economic, regulatory, and competitive factors

UgenticAI has no control over these variables.

3. No Professional Advice. Unless expressly stated in writing for a specific service:

  • we do not provide financial advice
  • we do not provide legal advice
  • we do not provide investment advisory or broker-dealer services
  • we do not provide tax advice
  • we do not provide actuarial or insurance advice

You should consult with qualified professionals before making decisions involving:

  • finances
  • investments
  • taxes
  • compliance
  • legal matters
  • risk management

AI-generated content should never be the sole basis for decisions with financial or legal impact.

4. No Investment Advice or Promises. If UgenticAI offers services related to:

  • private placements (Reg D)
  • equity crowdfunding (Reg CF)
  • investor onboarding
  • analysis of financial data
  • due diligence automation
  • valuation or projections

You acknowledge that:

  • past performance does not guarantee future results
  • all investments involve risk, including potential loss of principal
  • no UgenticAI tool or model predicts financial outcomes

UgenticAI is not a broker-dealer, investment adviser, or futures merchant unless explicitly stated and licensed.

5. AI-Generated Forecasts, Projections & Insights. Our AI tools may generate:

  • forecasts
  • performance estimates
  • predictive scores
  • optimization suggestions
  • business recommendations
  • potential ROI analysis

These are hypothetical and based on:

  • historical data patterns
  • assumptions
  • incomplete information

You acknowledge that:

  • projections can be inaccurate or incorrect
  • AI models may hallucinate or misinterpret data
  • forecasts are not guarantees

You must independently validate all outputs.

6. Testimonials & Case Studies. Testimonials on our sites or materials represent real experiences, but:

  • they may not represent typical results
  • they are not guarantees of your outcomes
  • individual experiences vary
  • some results may reflect early adopters, unique conditions, or exceptional circumstances

We may compensate individuals for providing testimonials, and this will be disclosed when applicable.

7. No Partnership, Employment, or Joint Venture Representation. Nothing in our marketing or platform should be interpreted as:

  • employment
  • partnership
  • joint venture
  • agency relationship

Except where explicitly documented and contractually agreed.

8. Forward-Looking Statements. Any statements about future performance, projections, or trends are forward-looking statements based on current assumptions and are subject to risks and uncertainties.

Actual results may differ materially.

9. Due Diligence Required. You are solely responsible for:

  • conducting your own independent research
  • reviewing financial statements
  • evaluating risk
  • seeking professional advice
  • determining whether a product or investment is appropriate

UgenticAI tools support—but do not replace—professional judgment.

10. Limitation of Liability. To the fullest extent permitted by law: UgenticAI will not be liable for:

  • financial losses
  • lost profits
  • lost opportunities
  • business interruption
  • inaccurate forecasts
  • errors in data or analysis
  • decisions made based on AI outputs or UgenticAI materials

This disclaimer supplements and reinforces the Terms of Use and Privacy Policy. 

F. SMS TERMS & CONDITIONS

These SMS Terms & Conditions (“Terms”) govern the use of SMS, MMS, text messaging, and mobile communication programs operated by UgenticAI, Inc., including all subsidiaries, affiliates, business units, and partners (“UgenticAI,” “we,” “us,” “our”). By opting in to receive text messages from UgenticAI, you agree to these Terms.

1. Program Description. UgenticAI may send text messages for purposes including:

  • account verification (2FA)
  • product updates & alerts
  • transactional notifications
  • customer support communications
  • appointment reminders
  • promotional messages (with express consent)
  • marketing campaigns
  • AI-generated informational content
  • onboarding messages
  • system notifications

Message frequency varies based on your account usage and preferences.

2. Opt-In Requirements. You must provide express consent before receiving SMS messages from UgenticAI. Acceptable opt-in methods include:

  • signing up through our website or application
  • checking a consent box during registration
  • entering your phone number and confirming via OTP
  • texting a keyword (e.g., “START,” “JOIN”) to our number
  • written consent during signup or contract execution

You cannot opt in another person.

3. Opt-Out Instructions. You may opt out at any time. To stop receiving messages:

  • Text STOP to any UgenticAI message
  • Or email [email protected] with “SMS Opt-Out”
  • Or update your account messaging preferences

After opting out:

  • You may receive a single confirmation message
  • No further marketing SMS will be sent

Transactional or security-related SMS (e.g., 2FA) may still be required for account protection.

4. Help / Support. For SMS support: [email protected]. Text HELP to any UgenticAI SMS message. We respond to support requests within standard business hours.

5. Message & Data Rates. Message and data rates may apply, depending on your carrier and plan. UgenticAI is not responsible for carrier fees, roaming charges, or data costs. Carriers are not liable for delayed or undelivered messages.

6. Supported Carriers. UgenticAI supports major carriers including:

  • AT&T
  • Verizon
  • T-Mobile
  • Sprint (legacy)
  • S. Cellular
  • And most Canadian/EU carriers

Carrier support may vary by region and message type.

7. AI-Generated SMS (Important Disclosure). UgenticAI may send AI-generated text messages, including:

  • summaries
  • notifications
  • personalized recommendations
  • automated support responses

AI-generated SMS:

  • may contain errors or incomplete information
  • should not be relied upon for legal, financial, or medical decisions
  • is provided “as-is” without warranties

Users are responsible for verifying any information provided.

8. Prohibited Uses. You may NOT use UgenticAI SMS programs to:

  • send unauthorized messages
  • distribute illegal content
  • harass or threaten others
  • impersonate individuals
  • bypass messaging filters
  • send bulk solicitations without consent
  • violate TCPA, CTIA, CASL, or GDPR rules
  • use numbers harvested through scraping or purchased lists

Violations may result in account suspension or termination.

9. Data Privacy & Security. UgenticAI collects and stores:

  • phone number
  • message content
  • opt-in/opt-out events
  • delivery confirmations
  • metadata required for compliance

All processing complies with:

  • UgenticAI Privacy Policy
  • GDPR/UK-GDPR
  • CCPA/CPRA
  • COPPA (where applicable)
  • Applicable telecommunications laws

We do not sell your personal information.

10. Consent to Receive Automated Messages. By opting in, you consent to receive:

  • automated messages
  • AI-generated messages
  • autodialed messages
  • recurring text messages
  • marketing messages (if explicitly consented)

Consent is not a condition of purchase, unless required for account access (e.g., 2FA).

11. Age Requirements.

You must be at least 16 years old to opt in to marketing SMS programs, or the age required by applicable law.. Parents or guardians must supervise usage for minors.

12. Delivery & Reliability. SMS delivery is affected by:

  • mobile carriers
  • device compatibility
  • message blocking/filtering
  • local regulations
  • geographic limitations

UgenticAI is not responsible for:

  • delayed messages
  • undelivered messages
  • duplicated messages
  • technical failures

12. Changes to These Terms.

UgenticAI may update these Terms at any time. The “Last Updated” date reflects the most current version. Continued use after changes constitutes acceptance.

G. OFFICIAL SWEEPSTAKES RULES

NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. These Official Sweepstakes Rules (“Official Rules”) govern all sweepstakes, giveaways, promotional drawings, and chance-based promotions (each, a “Sweepstakes”) sponsored, administered, or operated by UgenticAI, Inc., a Delaware corporation (“Sponsor”), unless separate event-specific or promotion-specific rules expressly supersede these Official Rules. By entering any Sweepstakes, each participant (“Entrant”) agrees to comply with and be bound by these Official Rules and the decisions of Sponsor, which are final and binding in all matters relating to the Sweepstakes.

1. Sponsor. All Sweepstakes are sponsored by: UgenticAI, Inc. 9211 Corporate Blvd, Suite 300, Rockville, MD 20850. Sponsor may conduct Sweepstakes independently or in collaboration with promotional partners, vendors, influencers, event hosts, affiliates, or third-party platforms.

2. Eligibility. Unless otherwise specified in applicable promotional materials, Sweepstakes are open only to legal residents of the United States and the District of Columbia who are at least eighteen (18) years of age at the time of entry (nineteen (19) in Alabama and Nebraska and twenty-one (21) in Mississippi). Employees, officers, directors, contractors, representatives, agents, and affiliates of Sponsor, including advertising, marketing, and promotion agencies, and the immediate family members (spouse, parent, child, sibling, and their respective spouses) and household members of each such individual, are not eligible to enter or win. Sweepstakes are void where prohibited, restricted, or taxed by law. Sponsor reserves the right to verify eligibility qualifications at any time.

3. Sweepstakes Period. Each Sweepstakes will begin and end on the dates and times stated in the applicable promotional announcement, landing page, registration form, social media post, or related materials (“Sweepstakes Period”). Sponsor’s designated computer or timekeeping system shall be the official timekeeping device for all Sweepstakes.

4. How to Enter. The method(s) of entry for each Sweepstakes will be described in the applicable promotional materials. Entrants may enter by one or more of the following methods, as applicable: making a qualifying purchase; submitting an online form; attending an event; subscribing to communications; engaging with Sponsor content; participating through social media; completing designated promotional actions; or using a free Alternative Method of Entry (“AMOE”). If a purchase-based method of entry is offered, Sponsor will also provide a free AMOE that offers entrants an equal chance of winning. Limit one (1) entry per person/email address/household per Sweepstakes unless otherwise stated in the applicable promotion materials. Entries generated by script, macro, bot, artificial intelligence automation, commercial sweepstakes service, or other automated means are void. Incomplete, fraudulent, illegible, altered, corrupted, late, misdirected, or noncompliant entries may be disqualified at Sponsor’s sole discretion. Proof of submission does not constitute proof of receipt.

5. Random Drawing. Odds of Winning. Potential winner(s) will be selected in a random drawing from among all eligible entries received during the applicable Sweepstakes Period. Drawings may be conducted by Sponsor or by an independent administrator selected by Sponsor. Odds of winning depend on the total number of eligible entries received. Sponsor reserves the right to delay or modify any drawing due to technical, operational, legal, or administrative circumstances.

6. Prizes. The number, nature, approximate retail value (“ARV”), and details of prizes for each Sweepstakes will be disclosed in the applicable promotional materials. Unless otherwise stated: prizes are non-transferable; no substitution or cash redemption is permitted except at Sponsor’s discretion; Sponsor may substitute a prize of equal or greater value if an advertised prize becomes unavailable; and winners are solely responsible for all federal, state, local, and other taxes, fees, and expenses associated with prize acceptance or use. Sponsor reserves the right to withhold prizes pending eligibility verification. If required by applicable law, Sponsor may issue IRS Form 1099 or equivalent tax documentation for prizes awarded.

7. Winner Notification and Verification. Potential winners may be notified by email, telephone, direct message, social media, mail, or other contact method provided at entry. Potential winners must respond within the timeframe stated in the applicable promotion materials or, if no timeframe is stated, within seventy-two (72) hours after attempted notification. Failure to respond timely may result in forfeiture of the prize and selection of an alternate winner. Sponsor is not responsible for failed, delayed, filtered, blocked, or undeliverable notifications. As a condition of receiving a prize, potential winners may be required to execute and return: an Affidavit of Eligibility; a Liability Release; a Publicity Release; and/or any other documentation reasonably required by Sponsor. Failure to timely execute required documents may result in disqualification. Sponsor reserves the right to conduct background checks where legally permissible and may disqualify any individual whose conduct could damage Sponsor’s reputation or business interests.

8. Publicity Release. Except where prohibited by law, by accepting a prize, each winner grants Sponsor and its designees the right to use the winner’s name, city/state, likeness, image, voice, social media handle, photograph, biographical information, statements, and prize information for advertising, promotional, marketing, publicity, and trade purposes in any media now known or later developed worldwide, without additional compensation, notice, review, or approval.

9. Conditions of Participation. By participating, each Entrant: agrees to comply with these Official Rules; agrees to Sponsor’s decisions, which are final and binding; agrees to comply with all applicable laws and platform rules; and agrees not to disrupt or undermine the legitimate operation of the Sweepstakes.Sponsor reserves the right to disqualify any Entrant who: tampers with the entry process; violates these Official Rules; uses fraudulent methods; acts in a disruptive, abusive, deceptive, or unsportsmanlike manner; or attempts to undermine the integrity or legitimate operation of the Sweepstakes. Sponsor reserves the right to cancel, suspend, modify, or terminate any Sweepstakes if fraud, technical failures, unauthorized intervention, platform changes, legal concerns, or other causes impair the integrity or proper operation of the Sweepstakes, as determined by Sponsor in its sole discretion. In such circumstances, Sponsor may select winners from eligible entries received prior to the impairment or take any other action Sponsor deems appropriate.

10. Limitations on Liability. To the fullest extent permitted by law, Sponsor and its parents, subsidiaries, affiliates, partners, advertising and promotion agencies, platform providers, prize suppliers, and each of their respective officers, directors, employees, contractors, agents, and representatives (“Released Parties”) shall not be responsible for: lost, late, incomplete, inaccurate, stolen, misdirected, delayed, or undelivered entries or communications; interrupted or unavailable networks, servers, systems, internet service providers, or platforms; technical malfunctions, software failures, or human error; unauthorized intervention; printing or typographical errors; any injury, loss, or damage arising from participation in the Sweepstakes or acceptance, use, misuse, or possession of any prize; or any claims based on publicity rights, defamation, invasion of privacy, intellectual property rights, or prize delivery failures. Entrants participate at their own risk. Some jurisdictions do not allow certain limitations or exclusions, so portions of the foregoing may not apply.

11. Release. By participating, each Entrant releases and holds harmless the Released Parties from any and all claims, liabilities, damages, losses, costs, or expenses arising out of or related to participation in the Sweepstakes or the acceptance, use, misuse, or possession of any prize.

12. Disputes; Governing Law. Except where prohibited by law, each Entrant agrees that: any disputes shall be resolved individually and not as part of any class, consolidated, or representative action; all claims shall be limited to actual out-of-pocket costs incurred in entering the Sweepstakes; and Entrant waives any right to punitive, incidental, consequential, special, or indirect damages, attorneys’ fees, or other enhanced damages. All issues concerning the construction, validity, interpretation, and enforceability of these Official Rules shall be governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any legal action or proceeding relating to a Sweepstakes shall be brought exclusively in the state or federal courts located in Delaware, and Entrants consent to the jurisdiction of such courts.

13. Privacy. Information collected in connection with any Sweepstakes is subject to Sponsor’s Privacy Policy. By entering, Entrants consent to Sponsor’s collection, use, and processing of personal information for purposes related to Sweepstakes administration, marketing, communications, legal compliance, fraud prevention, and prize fulfillment.

14. Third Party Platform Disclaimer. Any Sweepstakes conducted through or promoted on a third-party platform, including but not limited to Meta, Facebook, Instagram, TikTok, LinkedIn, X (formerly Twitter), YouTube, Discord, Shopify, Amazon, or similar platforms, is in no way sponsored, endorsed, administered by, or associated with such third-party platform unless expressly stated otherwise. Entrants understand that they are providing information to Sponsor and not to any third-party platform.

15. Winner List. To request the name of winner(s), where required by law or otherwise available, send a written request and self-addressed stamped envelope to: UgenticAI, Inc.  Attn: Sweepstakes Administration. 9211 Corporate Blvd, Suite 300, Rockville, MD 20850. Requests must be received within ninety (90) days following the applicable Sweepstakes drawing date unless otherwise stated.

16. Taxes. Winners are solely responsible for all taxes, reporting obligations, and governmental fees associated with prize receipt and use.Sponsor may require submission of a completed IRS Form W-9 or equivalent documentation prior to prize fulfillment.

17. Force Majeure. Sponsor shall not be liable for any delay, cancellation, suspension, or failure arising from events beyond Sponsor’s reasonable control, including acts of God, natural disasters, epidemics, pandemics, governmental actions, labor disputes, internet outages, technical failures, fraud, platform restrictions, or other force majeure events.

18. Severability. If any provision of these Official Rules is determined to be unlawful, void, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

19. Entire Agreement. These Official Rules, together with any promotion-specific disclosures or requirements, constitute the entire agreement between Entrants and Sponsor relating to the applicable Sweepstakes and supersede all prior communications regarding the Sweepstakes. 

H. DISCOVERY CALL BOOKING TERMS

1. Booking Fee. A non-refundable booking fee of $25.00 is required to confirm your discovery call. By completing your booking, you acknowledge and agree that this fee is non-refundable under all circumstances, including if you choose to cancel or do not attend your scheduled call.

2. Cancellation and Rescheduling. If you need to reschedule, you may do so one time without forfeiture of your booking fee, provided you request the change no less than 24 hours before your scheduled call. No-shows and same-day cancellations forfeit the booking fee without exception. If UgenticAI needs to cancel or reschedule your call for any reason, you will be offered either a full refund of your booking fee or a rescheduled appointment at your election.

3. Charitable Pledge. UgenticAI pledges to donate proceeds from discovery call booking fees to the Singal Foundation in support of RiseAI, an AI education program serving underserved youth. This contribution is made by UgenticAI. No portion of your booking fee constitutes a tax-deductible charitable contribution by you.

4. Nature of the Call. Your discovery call is an introductory conversation only. Nothing discussed during the call constitutes professional advice, including legal, financial, or technical advice, nor does it create any client, contractual, or ongoing service relationship between you and UgenticAI. No specific outcomes are promised or implied.

5. Recording. Discovery calls may be recorded by UgenticAI for internal quality and training purposes. By booking a call, you consent to such recording. If you do not consent, please notify us in writing prior to your call at [email protected] and we will make reasonable accommodations, if possible.

6. Confidentiality. Please do not share proprietary, confidential, or sensitive personal information during your discovery call. UgenticAI does not assume any confidentiality obligation with respect to information shared during an introductory call absent a separate written agreement.

7. Limitation of Liability. To the maximum extent permitted by applicable law, UgenticAI’s liability arising out of or related to your booking or discovery call shall not exceed the amount of the booking fee paid. UgenticAI shall not be liable for any indirect, incidental, or consequential damages of any kind.

8. Governing Law. These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

9. Privacy. Information collected at booking is handled in accordance with UgenticAI’s Privacy Policy, available at https://mailugenticai.com/privacy-policy/.

10. Full Terms of Service. These booking terms govern your discovery call transaction only. Your use of UgenticAI’s platform and services is additionally subject to UgenticAI’s Terms of Service, available at https://mailugenticai.com/terms-and-conditions/.

I. EVENT ATTENDANCE AND PARTICIPATION AGREEMENT

Effective Upon Registration for or Attendance at Any Event PLEASE READ THIS AGREEMENT CAREFULLY. By completing registration, purchasing a ticket, accepting an invitation, participating in, or attending any Event (defined below), you (“Attendee”) acknowledge that you have read, understood, and agree to be bound by all terms set forth in this Attendance and Participation Agreement (“Agreement”). If you do not agree, do not register for or attend the Event. This Agreement constitutes a legally binding contract between you and UgenticAI, Inc., a Delaware corporation (“Company”). For purposes of this Agreement, “Event” means any in-person conference, summit, workshop, seminar, training, retreat, networking event, meetup, promotional event, social gathering, or other live experience sponsored, hosted, organized, operated, or co-sponsored by the Company.

1. EVENT OVERVIEW AND DISCLAIMER. Events hosted or sponsored by the Company may include educational programming, networking opportunities, product demonstrations, workshops, entertainment, training, business development activities, and discussions related to artificial intelligence, marketing, sales, customer support, business operations, or related industries. All Event content is provided for informational and educational purposes only.

The Company does not provide legal, financial, investment, tax, medical, or other professional advice. Any examples, case studies, testimonials, projections, or success stories presented during the Event are illustrative only and do not guarantee any specific outcome or result. Individual outcomes vary based on numerous factors outside the Company’s control.

The Company reserves the right to establish supplemental Event-specific rules, schedules, venue requirements, or policies for any Event, all of which are incorporated into this Agreement by reference upon registration or attendance.

2. ELIGIBILITY. Attendance is open only to individuals eighteen (18) years of age or older unless otherwise expressly permitted in writing by the Company. Individuals under eighteen (18) years of age may attend only with: (a) prior written consent of a parent or legal guardian; and (b) continuous accompaniment by that parent or legal guardian throughout the Event. The parent or legal guardian must execute any additional authorization, waiver, or liability assumption documentation required by the Company prior to attendance. The Company reserves the right to refuse admission to any individual at its sole discretion.

3. MEDIA RELEASE AND RECORDING.

3.1 Company Recording Photography, videography, livestreaming, and audio recording may occur throughout the Event, including session rooms, networking areas, exhibitor areas, dining spaces, and common areas. By attending the Event, Attendee grants the Company, its affiliates, sponsors, vendors, media partners, contractors, successors, licensees, and assigns a perpetual, irrevocable, royalty-free, worldwide license to record, photograph, reproduce, publish, distribute, modify, display, transmit, and otherwise use Attendee’s name, likeness, image, voice, statements, and appearance for promotional, educational, editorial, advertising, commercial, archival, or other lawful business purposes in any media now known or later developed, without compensation or further approval.

3.2 Content Removal Requests. To request removal of a specific image or recording, Attendee must submit a written request to [email protected] within seven (7) days following the applicable Event. The Company will make commercially reasonable efforts to accommodate timely and specific requests but cannot guarantee complete removal from all media or third-party distributions.

3.3 Attendee Recording Restrictions. Unless expressly authorized in writing by the Company, attendees may not record, livestream, rebroadcast, photograph for commercial use, or distribute substantive Event content, presentations, workshops, training materials, or sessions.

Violation may result in removal from the Event without refund and may subject the attendee to legal liability.

3.4 Social Media Policy. Attendees are encouraged to share general Event experiences on social media using applicable Event hashtags or official Company references. However, attendees may not publish, post, stream, distribute, or commercially exploit substantive Event content, proprietary training materials, methodologies, frameworks, presentations, or confidential discussions without prior written consent from the Company or applicable presenter.

4. INTELLECTUAL PROPERTY AND CONFIDENTIALITY.

4.1 Company Intellectual Property. All Event content, presentations, recordings, materials, trademarks, branding, methodologies, frameworks, systems, software demonstrations, and training materials are the proprietary intellectual property of the Company or applicable presenters and licensors.

Attendance does not grant Attendee any ownership rights or license to reproduce, distribute, sublicense, teach, publish, resell, or commercially exploit any such materials.

Attendees may apply generalized concepts learned during the Event within their own businesses or professional activities, provided they do not copy or distribute proprietary materials.

4.2 Attendee-Created Materials. Independent business strategies, notes, plans, or derivative works created by Attendee based on generalized knowledge obtained at the Event remain the property of Attendee, subject to the Company’s underlying intellectual property rights.

4.3 Confidentiality. Attendee agrees not to disclose or misuse any non-public, proprietary, confidential, or sensitive information disclosed during the Event by the Company, presenters, sponsors, or other attendees without prior written authorization. This confidentiality obligation survives termination of this Agreement.

5. NETWORKING, SPONSORS, AND THIRD-PARTY INTERACTIONS

5.1 Networking and Business Relationships. Events may facilitate networking among attendees, sponsors, vendors, investors, service providers, or other third parties. Any communications, negotiations, agreements, purchases, investments, partnerships, employment discussions, or business relationships arising from Event participation are solely between the involved parties.

The Company is not responsible for any third-party interactions, representations, products, services, conduct, or agreements.

5.2 Sponsor Communications. Event sponsors, exhibitors, or partners may receive attendee registration information, including contact information, for purposes related to Event participation, networking, or relevant business opportunities, subject to applicable law. Attendees may opt out of sponsor communications directly with the applicable sponsor. The Company makes no representations or warranties regarding sponsor products, services, or communications and expressly disclaims liability relating thereto.

5.3 Non-Solicitation. Attendee agrees not to knowingly solicit for employment or contract engagement any Company employee or contractor introduced through the Event for a period of twelve (12) months following the applicable Event without prior written consent from the Company.

6. REGISTRATION, CANCELLATION, AND EVENT CHANGES

6.1 Cancellation by Attendee. Unless otherwise stated in Event-specific terms, refund eligibility is determined by the date the Company receives written cancellation notice at [email protected]: Thirty (30) or more days before the Event: full refund. Fourteen (14) to twenty-nine (29) days before the Event: fifty percent (50%) refund. Fewer than fourteen (14) days before the Event: no refund. Processing fees and third-party transaction costs may be nonrefundable.

6.2 Ticket Transfers. Tickets may be transferable to another eligible attendee with prior written approval from the Company. Transfer requests must be submitted no later than seven (7) days before the applicable Event date and must include the proposed transferee’s full name and contact information. The Company reserves the right to deny transfer requests at its sole discretion.

6.3 Event Modifications. The Company reserves the right to modify Event dates, venue, speakers, schedule, programming, format, capacity, or content at any time. If the Company makes a material Event change, registered attendees may request a refund by submitting written notice within ten (10) days of receiving notice of the material change.

7. ACCESSIBILITY AND ACCOMMODATIONS. The Company is committed to making Events reasonably accessible. Attendees requiring disability-related accommodations or other accessibility assistance should contact [email protected] no later than fourteen (14) days before the Event. The Company will make commercially reasonable efforts to accommodate timely requests.

Sensory and Environmental Notice. Events may include: amplified sound or music; flashing or strobe lighting; crowded environments; food-related allergens or scents; and extended standing or walking.Designated quiet areas may be provided where practicable. Certified service animals are permitted consistent with applicable law.

8. HEALTH, SAFETY, AND ASSUMPTION OF RISK.

8.1 General Safety. Attendees are responsible for exercising reasonable care for their own safety and conduct during the Event. Attendees with medical conditions, allergies, or emergency needs are encouraged to notify Event staff privately upon arrival.

8.2 Communicable Illness Policy. Attendees experiencing symptoms of illness, including fever, cough, vomiting, or other potentially communicable conditions, should not attend the Event.

The Company reserves the right to deny entry to or remove any attendee who appears ill or poses a health or safety concern. No exception to the cancellation policy is created by removal for health-related reasons.

8.3 Assumption of Risk. Attendee acknowledges that participation in live events involves inherent risks, including but not limited to slips, falls, injuries, illness exposure, property damage, theft, travel disruptions, crowd-related incidents, and interactions with third parties. Attendee voluntarily assumes all risks associated with attendance and participation. To the fullest extent permitted by law, the Company shall not be liable for injuries, losses, damages, or claims arising from Event participation.

9. CONDUCT AND REMOVAL POLICY.

9.1 Professional Conduct. Attendees must behave professionally and respectfully toward all attendees, staff, sponsors, vendors, venue personnel, and presenters.

Harassment, discrimination, intimidation, threats, stalking, unwanted physical contact, disruptive behavior, or unlawful conduct will not be tolerated.

9.2 Alcohol and Substances. Where alcohol is served, attendees must comply with all applicable laws and venue rules. The Company may refuse service or remove attendees who appear intoxicated, impaired, or under the influence of illegal substances.

9.3 Removal. The Company reserves the right to deny admission to or remove any attendee whose conduct violates this Agreement or disrupts the Event environment. Removed attendees are not entitled to refunds and may be prohibited from attending future Company events. Concerns may be reported to Event staff or to [email protected].

10. FORCE MAJEURE. The Company shall not be liable for delays, cancellations, interruptions, or failures resulting from causes beyond its reasonable control, including severe weather, natural disasters, labor disputes, venue closures, government restrictions, terrorism, public health emergencies, internet or utility failures, transportation disruptions, or acts of God. In such circumstances, the Company may, at its discretion, provide rescheduling, virtual alternatives, partial credits, or substitute programming, but shall not be liable for travel expenses, lodging costs, or consequential damages.

11. DATA PRIVACY. The Company processes attendee information in accordance with its Privacy Policy available at ugenticai.com/privacy. By registering for or attending an Event, Attendee consents to the collection, use, storage, and processing of personal information reasonably related to Event administration, communications, security, marketing, and operations. Attendees may request access to, correction of, or deletion of personal information by contacting [email protected].

12. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE EVENT OR THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY ATTENDEE TO THE COMPANY FOR THE APPLICABLE EVENT. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR TRAVEL-RELATED EXPENSES.

13. DISPUTE RESOLUTION; GOVERNING LAW

13.1 Binding Arbitration. Any dispute arising out of or relating to this Agreement or any Event shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable commercial arbitration rules. Arbitration shall occur in Montgomery County, Maryland. Judgment upon the arbitrator’s award may be entered in any court of competent jurisdiction.

13.2 Waiver of Class Actions. ATTENDEE WAIVES ANY RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS-WIDE ARBITRATION, OR REPRESENTATIVE PROCEEDING.

ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY.

13.3 Governing Law. This Agreement shall be governed by the laws of the State of Delaware, without regard to conflict of law principles.

14. TERM; SEVERABILITY; ENTIRE AGREEMENT. This Agreement becomes effective upon registration for or attendance at an Event and remains effective for two (2) years following the applicable Event date, except for provisions that by their nature survive termination, including intellectual property protections, confidentiality obligations, limitation of liability, and dispute resolution provisions.

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

This Agreement constitutes the complete agreement between the parties regarding Event participation and supersedes all prior communications or understandings relating thereto. The Company may revise this Agreement for future Events at its discretion. The version in effect at the time of registration shall govern the applicable Event.

ACKNOWLEDGMENT. By registering for, participating in, or attending any Event, Attendee acknowledges and agrees that Attendee has read, understood, and voluntarily agreed to all terms of this Agreement.

Part IV: Operating Buiness Policies

  1. ACCESSIBILITY STATEMENT
  2. AI TRANSPARENCY & MODEL EXPLANATION POLICY
  3. API TERMS OF SERVICE
  4. COMMUNITY GUIDELINES
  5. CONTENT MODERATION POLICY
  6. DATA RETENTION & DELETION POLICY
  7. ETHICS & SOCIAL IMPACT POLICY

A. ACCESSIBILITY STATEMENT

UgenticAI, Inc., including all subsidiaries, affiliates, and partners (“UgenticAI,” “we,” “our”), is committed to providing digital products, services, and experiences that are accessible, inclusive, and usable for all individuals, including people with disabilities. We strive to ensure that everyone can access and benefit from UgenticAI technology, regardless of ability.

1. Our Commitment to Accessibility. UgenticAI aims to:

  • conform to Web Content Accessibility Guidelines (WCAG) 2.2 Level AA
  • provide inclusive design across all products and services
  • continually enhance accessibility as part of our development lifecycle
  • remove barriers that prevent equitable access to information and functionality

We believe accessibility is an ongoing commitment, not a one-time project.

2. Accessibility Standards We Follow. UgenticAI adheres to internationally recognized accessibility standards, including:

  • WCAG 2.2 Level AA
  • ADA Title III (where applicable)
  • Section 508 (U.S. federal accessibility law)
  • EN 301 549 (EU accessibility standard)
  • Global digital inclusion best practices

Our accessibility strategy integrates:

  • universal design principles
  • human-centered design
  • continuous testing and improvement
  • integration of assistive technology considerations

3. Accessibility Features in UgenticAI Products. UgenticAI products incorporate a range of accessibility features, including:

3.1 Visual Accessibility

  • Support for screen readers
  • High-contrast modes
  • Adjustable font sizes
  • Color usage adherence to minimum contrast standards
  • Avoidance of color-only information cues

3.2 Motor & Physical Accessibility

  • Keyboard-only navigation
  • Logical tab order
  • Sufficient hit area for interactive elements
  • Clear focus states

3.3 Cognitive Accessibility

  • Clear language and instructions
  • Predictable navigation
  • Consistent layout and labeling
  • Warning messages before timeouts or major actions

3.4 Hearing Accessibility

  • Captions for videos (where applicable)
  • Visual alternatives for sound-based notifications

3.5 Speech Accessibility

  • No requirements for speech-only input
  • Multiple input modalities where feasible

3.6 AI Accessibility Support

  • AI-generated summaries
  • reading-assistance tools
  • simplified text when requested

4. Accessibility in Our Development Process. Accessibility is integrated into:

  • product planning
  • UX/UI design
  • code development
  • internal QA testing
  • automated accessibility scanning
  • manual review by trained accessibility testers

We strive to “shift left” accessibility—considering it early and often.

5. Known Limitations. Although we aim for full WCAG 2.2 AA compliance, some parts of the website or platform may not yet meet the standard due to:

  • third-party integrations
  • legacy components still being upgraded
  • dynamic AI-generated content with unpredictable structure

We are actively monitoring, reviewing, and improving these areas.

6. Feedback & Reporting Issues. We welcome user feedback on accessibility and strive to respond quickly. If you encounter barriers, accessibility issues, or need accommodations, contact us at: [email protected]

Please include:

  • Description of the issue
  • Device, browser, operating system
  • URL or location where the issue occurred
  • Any assistive technology used

We typically respond within 5–10 business days.

7. Reasonable Accommodations. Users may request reasonable accommodations, such as:

  • alternate formats (PDF, plain text, large print)
  • verbal explanation of content
  • assistance with navigation
  • customized accessibility support

Submit accommodation requests to: [email protected]

8. Third-Party Content & Integrations. Some areas of UgenticAI’s services may rely on third-party providers whose accessibility we do not control. However, we require partners to:

  • meet accessibility standards where feasible
  • fix any confirmed accessibility violations
  • avoid creating barriers for UgenticAI users

9. Ongoing Improvement. UgenticAI performs periodic:

  • accessibility audits
  • automated scans
  • manual testing
  • user testing with people with disabilities

We continuously work to:

  • update our components
  • fix issues quickly
  • improve accessibility training internally

10. Compliance & Governance. UgenticAI maintains an internal Accessibility Compliance Program, including:

  • Accessibility Lead(s) or committee
  • documented accessibility roadmap
  • integration with DEI, ethics, and product teams
  • alignment with legal and regulatory requirements

We incorporate accessibility into procurement, vendor evaluation, and product updates.

11. Updates to This Statement. We may update this Accessibility Statement as standards evolve or improvements are made. The “Last Updated” date reflects the latest version.

B. AI TRANSPARENCY & MODEL EXPLANATION POLICY

This AI Transparency & Model Explanation Policy (“Policy”) describes how UgenticAI, Inc., including subsidiaries, affiliates, and business units (“UgenticAI,” “we,” “our”), provides information about how our artificial intelligence systems (“AI Systems”) operate, generate outputs, make predictions, and support user decision-making. This Policy is designed to comply with:

  • The EU AI Act (transparency + explainability requirements)
  • S. FTC and CFPB responsible AI expectations
  • NIST AI RMF (Explainability & Interpretability)
  • ISO/IEC AI transparency principles
  • Consumer protection and privacy laws

1. Purpose of This Policy. UgenticAI is committed to:

  • transparency in how AI systems function
  • providing meaningful, understandable information to users
  • enabling informed decision-making
  • complying with applicable laws
  • mitigating risks associated with AI-assisted outputs

This Policy explains:

  • what our AI systems do
  • how they work at a high level
  • their limitations and risks
  • user responsibilities
  • how to request additional information

2. Overview of UgenticAI AI Systems. AI systems used by UgenticAI include:

  • large language models (LLMs)
  • predictive analytics models
  • recommendation and optimization engines
  • classification, scoring, or parsing models
  • natural language processing (NLP) tools
  • AI-driven workflow automation
  • embeddings and semantic search systems
  • multimodal models (text, image, document analysis)

Where applicable, outputs may involve:

  • generative AI
  • pattern recognition
  • statistical inference
  • algorithmic decision-support

AI Systems assist in decision-making but do not replace human judgment.

3. Intended Use Cases. UgenticAI AI Systems are designed for:

  • productivity enhancement
  • workflow automation
  • content generation
  • contextual search
  • document analysis and summarization
  • business intelligence insights
  • task routing and optimization
  • social media integration and analytics (with permission)
  • predictive and analytical modeling

They are not intended for:

  • fully autonomous decision-making
  • biometric identification (without approval)
  • legal, medical, or financial determinations
  • high-risk, safety-critical contexts
  • surveillance or law-enforcement applications

High-risk use cases require written approval from:[email protected].

4. AI System Transparency. UgenticAI provides high-level descriptions of:

4.1 How the AI Works

  • Models generate outputs by analyzing patterns in training data
  • Outputs are probabilistic, not deterministic
  • Models do not possess consciousness, opinions, or personal beliefs
  • Models may generate errors, inconsistencies, or missing context

4.2 Data Sources Used to Train Models. UgenticAI may use:

  • licensed datasets
  • publicly available information
  • synthetic data
  • de-identified internal data (unless otherwise agreed)

We do not use Customer Personal Data to train third-party models.

4.3 Model Behavior. Models may:

  • generalize from patterns
  • summarize content
  • identify trends
  • perform classification
  • produce novel content based on context

We disclose:

  • major limitations
  • scenarios where outputs may be inaccurate
  • appropriate use contexts

4.4 Automated Decision-Making. If any feature involves algorithmic scoring or automated decision recommendations, we disclose:

  • what factors influence the recommendation
  • whether humans review the result
  • how users may challenge or override outputs

5. AI Limitations & Known Risks. UgenticAI AI Systems may:

  • generate inaccurate or outdated information
  • misinterpret ambiguous queries
  • reflect biases present in training data
  • hallucinate or fabricate details
  • produce non-deterministic outputs
  • misunderstand sensitive context
  • respond inconsistently across similar prompts

We strongly encourage:

  • human oversight
  • independent verification
  • cautious reliance in critical contexts

6. User Responsibilities. Users of UgenticAI AI Systems must:

  • validate outputs before relying on them
  • ensure compliance with local laws
  • avoid using AI for disallowed or high-risk purposes
  • not present AI outputs as professional advice
  • disclose AI involvement when legally required (e.g., political content, automated messaging)
  • maintain accurate and lawful inputs

Users remain responsible for any actions taken based on AI outputs.

7. User Notifications & Disclosures. Where required, UgenticAI will notify users when:

  • content is generated or significantly influenced by AI
  • they are interacting with an automated system
  • automated decision-support is used in a workflow
  • sensitive data is analyzed by an AI system
  • a feature uses profiling or pattern-based predictions

When interacting with AI, users will see clear indicators such as:

  • “Generated by UgenticAI”
  • “AI-assisted output”
  • “Automated response”

8. Explainability & Interpretability. Depending on the product, UgenticAI provides:

8.1 Explanation Summaries. High-level explanations describing:

  • how the model generated a result
  • what data categories were used
  • which factors influenced the output
  • potential limitations or uncertainty

8.2 Feature-Level Insights. Where feasible and relevant:

  • feature importance descriptions
  • influence scores
  • rationale summaries

8.3 Error Messages & Warnings. If a model lacks sufficient data or confidence:

  • users may see confidence-level indicators
  • disclaimers
  • uncertainty warnings

8.4 AI Model Cards. For applicable models, UgenticAI provides standardized Model Cards describing:

  • intended purpose
  • limitations
  • risks
  • safety mitigations
  • evaluation benchmarks

9. Human Oversight. UgenticAI encourages and, where legally required, mandates human-in-the-loop processes for:

  • decisions with legal or financial impact
  • sensitive or high-risk processing
  • model escalations
  • exception handling

Users must not use AI outputs as the sole basis for:

  • employment decisions
  • creditworthiness assessments
  • insurance determinations
  • legal conclusions
  • healthcare decisions

10. Complaints & Human Review Requests. Users who believe an AI decision or output is:

  • incorrect
  • biased
  • harmful
  • misleading
  • incomplete

You may request a human review at: [email protected]

Provide:

  • description of the content
  • context of use
  • reason for concern
  • any evidence or examples

UgenticAI will respond within 15 business days.

11. Transparency for Third-Party AI Providers. When UgenticAI uses third-party models or infrastructure (e.g., OpenAI, Anthropic, AWS):

  • we disclose the use of such models where relevant
  • we ensure subprocessors comply with the same privacy and security standards
  • we do not allow third-party AI services to use Customer Personal Data for training without explicit agreement

12. Updates to This Policy. We may update this Policy periodically to:

  • comply with legal changes
  • reflect model updates
  • improve transparency
  • enhance user understanding

The “Last Updated” date reflects the latest version.

C. API TERMS OF SERVICE

These API Terms of Service (“API Terms”) govern access to and use of application programming interfaces (“APIs”) provided by UgenticAI, Inc., including all subsidiaries, affiliates, business units, and partners (“UgenticAI,” “we,” “our,” or “us”). By accessing or using UgenticAI APIs, you (“Developer,” “you”) agree to be bound by these API Terms, the UgenticAI Terms of Use, Privacy Policy, Acceptable Use Policy, Data Processing Addendum (where applicable), and all applicable laws and regulations.

If you are accessing the API on behalf of an organization, you represent and warrant that you have the authority to bind the organization to these API Terms.

1. Definitions

1.1 API. Any UgenticAI application programming interface, SDK, webhook, developer tool, endpoint, library, or integration service.

1.2 Developer Application. Any software, product, integration, model, script, or service created by you that uses or interacts with the UgenticAI API.

1.3 Customer Data. Data submitted to or processed by the API, including text, inputs, files, metadata, outputs, and system-generated content.

1.4 API Key. A unique credential used to authenticate and authorize API access.

1.5 Output / AI Output. Structured or unstructured content generated by UgenticAI models in response to API inputs.

2. License to Use the API. Subject to these API Terms, UgenticAI grants you a:

  • revocable
  • non-exclusive
  • non-transferable
  • non-sublicensable
  • limited license to access and use the UgenticAI API solely to develop compatible applications or integrations.

You may not use the API for any purpose not explicitly authorized by UgenticAI.

3. API Keys & Authentication

3.1 API Key Security. You must:

  • keep API keys secure and confidential
  • not embed keys in client-side code
  • not share keys publicly or with unauthorized users
  • rotate keys immediately if compromised

3.2 Key Usage. Each API key is exclusive to a single Developer account and application.

3.3 Revocation. UgenticAI may suspend or revoke API keys without notice if:

  • misuse is detected
  • suspicious activity occurs
  • legal or safety concerns arise
  • violations of these API Terms occur

4. Developer Responsibilities. Developers must:

  • comply with all applicable laws
  • adhere to UgenticAI’s Acceptable Use Policy
  • maintain security and integrity of their applications
  • disclose AI usage to end users when required
  • obtain valid consent before collecting personal data
  • implement rate-limit handling
  • provide accurate contact information

Developers are fully responsible for:

  • User onboarding
  • User support
  • User data handling
  • Compliance with privacy regulations

5. Prohibited API Uses. You may not use the API to:

5.1 Illegal or Harmful Activities

  • conduct fraud
  • distribute malware
  • scrape or harvest personal data
  • engage in unauthorized surveillance
  • violate export control regulations

5.2 Abuse of AI Models

  • generate harmful or disallowed content
  • bypass safety filters
  • perform prompt injection attacks
  • reverse-engineer model behavior
  • create impersonation or deepfake systems without consent

5.3 Misleading or Deceptive Practices

  • misrepresent AI as human
  • deceive end users
  • manipulate public opinion
  • automate actions that violate third-party policies

5.4 Security Violations

  • circumvent rate limits
  • overload infrastructure
  • attempt unauthorized access
  • interfere with API functionality

6. Rate Limits & Usage Restrictions. UgenticAI enforces rate limits to maintain system stability. Limits may vary based on:

  • subscription plan
  • endpoint
  • traffic patterns
  • safety risk
  • abuse detection

If you exceed limits, UgenticAI may:

  • throttle requests
  • return error codes
  • temporarily block traffic
  • permanently disable your key

7. Data Handling & Privacy

7.1 Customer Data Protection. Developers must:

  • process data lawfully and fairly
  • inform users how AI is being used
  • delete data upon user request
  • secure personal data using industry best practices

7.2 API Data Retention. UgenticAI applies retention periods outlined in the:

  • Data Retention & Deletion Policy
  • Privacy Policy

7.3 Prohibition on Using Data for Model Training. Unless explicitly agreed in writing:

UgenticAI does not use Customer Personal Data submitted via API to train public or third-party foundation models. Aggregated and anonymized data may be used to:

  • improve system performance
  • enhance safety
  • detect abuse patterns
  • optimize infrastructure

7.4 Sensitive Data. You must not send:

  • protected health information (HIPAA)
  • biometric identifiers
  • government-issued IDs
  • children’s data
  • financial account credentials

unless explicitly permitted under contract.

8. Intellectual Property

8.1 UgenticAI IP. UgenticAI retains all rights to:

  • APIs
  • models
  • documentation
  • tools
  • outputs

Developers receive no ownership rights.

8.2 Developer IP. Developers retain ownership of:

  • their applications
  • integration logic
  • original code
  • non-UgenticAI intellectual property

8.3 Output Rights. Unless stated otherwise in contract:

  • Developers own the Output generated by the API
  • Subject only to UgenticAI’s rights to use Output for safety, security, and operational purposes

9. Attribution Requirements. Unless otherwise contractually permitted:

  • Developers must not imply partnership or endorsement
  • Public-facing apps must disclose: “Powered by UgenticAI”
  • UgenticAI logos require written permission

10. Security Requirements. Developers must implement:

  • HTTPS/TLS encryption
  • secure key storage
  • access controls
  • logging and monitoring
  • protection against injection and replay attacks
  • secure error handling
  • vulnerability disclosure processes

UgenticAI may require a security audit for high-risk implementations.

11. Monitoring & Enforcement. UgenticAI may monitor:

  • API requests
  • usage patterns
  • abusive behaviors
  • compliance signals

If violations are detected, we may:

  • restrict access
  • enforce stricter rate limits
  • disable API keys
  • report illegal behavior to authorities
  • terminate accounts

12. Modifications to the API. UgenticAI may update, deprecate, or discontinue API features with notice where reasonable. For high-impact changes, we aim to provide:

  • 30–90 days notice
  • migration guidance
  • documentation updates

13. Termination. Either party may terminate access at any time. Upon termination:

  • all API calls must stop immediately
  • cached data must be securely deleted
  • API keys must be removed from all active systems

14. Warranties, Disclaimers & Limitation of Liability. The API is provided “as-is”, without warranties of any kind. UgenticAI is not liable for:

  • outages
  • delays
  • inaccuracies
  • loss of data
  • indirect or consequential damages

Developer agrees to indemnify UgenticAI for:

  • misuse
  • violations of law
  • unauthorized data processing
  • breach of these API Terms

15. Law & Jurisdiction. Except where prohibited:

  • These API Terms are governed by the laws of Delaware, USA
  • Disputes must be resolved in Delaware courts
  • Arbitration provisions in the Terms of Use may apply

16. Changes to These API Terms. We may update these API Terms as needed. The “Last Updated” date reflects the latest version.

D. COMMUNITY GUIDELINES

These Community Guidelines (“Guidelines”) describe the expectations, rules, and standards for interacting on platforms, tools, communities, and services operated by UgenticAI, Inc., including subsidiaries, affiliates, and partners (“UgenticAI,” “we,” “our,” or “us”). Our goal is to maintain safe, respectful environments where users can collaborate, learn, and build using UgenticAI technologies. These Guidelines apply to:

  • online communities
  • forums and discussion spaces
  • AI interactions
  • comments, posts, and messages
  • shared content, prompts, and outputs
  • tickets, submissions, and support communications

By using UgenticAI platforms, you agree to follow these Guidelines.

1. Be Respectful and Professional. We expect all users to behave respectfully toward:

  • other users
  • UgenticAI staff and moderators
  • third parties and partners

Prohibited behaviors include:

  • harassment, bullying, or personal attacks
  • hate speech, slurs, or discriminatory content
  • threats or encouragement of self-harm or violence
  • targeted harassment or doxxing (“revealing private information”)
  • overly aggressive, obscene, or hostile behavior

Disagreements are acceptable; disrespect is not.

2. No Illegal, Harmful, or Dangerous Activities. Do not use UgenticAI platforms to:

  • engage in illegal conduct
  • promote violence or dangerous behavior
  • distribute harmful instructions
  • coordinate criminal activity
  • facilitate fraud, scams, or deception

We follow all applicable laws and may report illegal activity when required.

3. No Misinformation or Deceptive Content. Content or activity that is misleading or deceptive is prohibited, including:

  • knowingly false claims
  • impersonation of individuals or organizations
  • misrepresenting identity, credentials, or affiliations
  • spreading misinformation or harmful rumors
  • generating deceptive deepfakes without consent

Be truthful and transparent in all interactions.

4. Protect Privacy — Yours and Others’. Do not post or share:

  • personal information (yours or others’)
  • confidential or proprietary data
  • financial or sensitive information
  • passwords, security keys, or credentials
  • private communications without permission

If you encounter exposed private data, report it immediately.

5. Follow IP & Copyright Rules. You may not post or use content that:

  • violates copyright, trademarks, or other IP rights
  • includes unauthorized use of proprietary documents, code, or data
  • infringes someone else’s work without permission

If you believe content infringes your rights, follow our DMCA Policy.

6. No Spam, Unsolicited Promotion, or Manipulation. We prohibit:

  • excessive posting, flooding, or disruptive behavior
  • spam or mass advertising
  • fake engagement, review manipulation, or referral abuse
  • scraping community content without permission

Self-promotion must be relevant, honest, and non-disruptive.

7. Use AI Responsibly. When interacting with UgenticAI AI tools, users must:

  • avoid generating harmful, dangerous, or disallowed content
  • avoid attempting to bypass safety filters
  • not use AI outputs for impersonation, harassment, or fraud
  • recognize that AI-generated content may contain errors

For specific rules, see the AI Use & Safety Policy.

8. No Exploiting Technical Loopholes. Prohibited actions include:

  • reverse engineering UgenticAI systems
  • attempting to bypass rate limits, filters, or security
  • exploiting bugs, vulnerabilities, or logic flaws
  • using bots to mimic human activity

If you discover a vulnerability, follow our Responsible Disclosure Policy.

9. Respect Moderators & Enforcement Decisions. UgenticAI moderators may:

  • remove content
  • issue warnings
  • restrict privileges
  • suspend or terminate accounts

Moderator decisions exist to protect the community. Disagreements should be raised respectfully and through proper channels.

10. User-Generated Content Responsibility. Users are solely responsible for:

  • the content they create
  • the content they share
  • the AI-generated outputs they choose to publish
  • ensuring laws and rights are respected

UgenticAI may remove content at its discretion, with or without notice.

11. Reporting Violations. If you see harmful, unsafe, or inappropriate content, report it to: [email protected]. Reports are confidential.

12. Consequences for Violations. Depending on severity, consequences may include:

  • content removal
  • temporary restrictions
  • permanent account suspension
  • API key revocation
  • reporting to authorities (where required)

Repeated or severe violations may lead to permanent removal from UgenticAI platforms.

13. Updates to These Guidelines. We may update these Guidelines periodically. The “Last Updated” date reflects the current version.

E. CONTENT MODERATION POLICY

This Content Moderation Policy (“Policy”) explains how UgenticAI, Inc., including its subsidiaries, affiliates, and partners (“UgenticAI,” “we,” “us,” or “our”), manages, evaluates, moderates, and enforces rules related to content created, posted, shared, submitted, or generated through UgenticAI platforms (“Content”). This Policy applies to:

  • user-generated content (UGC)
  • AI-generated content
  • posts, messages, comments, and uploads
  • API-generated outputs
  • account behaviors and signals
  • automated workflows or integrations

Our goal is to maintain safe, lawful, transparent, and respectful environments for all users.

1. Moderation Principles. UgenticAI’s content moderation is guided by the following principles:

1.1 Safety First. Protect users from harmful, illegal, or abusive content.

1.2 Transparency. Explain policies, decisions, and enforcement actions clearly.

1.3 Fairness & Non-Discrimination. Ensure moderation decisions do not target individuals based on protected attributes.

1.4 Respect for User Rights. Balance safety with freedom of expression where possible.

1.5 Compliance With Law. Follow global laws, including DMCA, GDPR, DSA, and jurisdiction-specific requirements.

2. What Content We Moderate. We moderate all content that appears on or is transmitted through UgenticAI systems, including:

  • public posts and comments
  • private messages (if flagged for abuse or reported)
  • profile data
  • images, text, audio, and video
  • AI-generated outputs
  • API-generated content
  • integrated third-party content

Automation and human review are both used.

3. Types of Prohibited Content. Content that violates UgenticAI’s rules includes (but is not limited to):

3.1 Illegal Content

  • criminal activity
  • child sexual abuse material (CSAM)
  • threats or incitement of violence
  • unlawful discrimination
  • copyright-infringing content
  • unauthorized access instructions (hacking, malware)
  • human trafficking or exploitation

3.2 Harmful or Dangerous Content

  • self-harm encouragement
  • violent extremism
  • dangerous instructions
  • biological, chemical, or weapons content
  • doxxing or invasion of privacy
  • targeted harassment

3.3 Hate Speech. Content attacking a protected group based on:

  • race
  • ethnicity
  • national origin
  • gender or gender identity
  • sexual orientation
  • disability
  • religion

3.4 Fraud & Deceptive Practices

  • impersonation
  • scams
  • phishing
  • AI-assisted fraud
  • manipulated media without disclosure

3.5 Spam & Malicious Behavior

  • bulk unsolicited messages
  • link farms
  • bot manipulation
  • inauthentic engagement
  • scraping or data harvesting

3.6 Disallowed AI Content

  • bypassing AI safety
  • generating harmful outputs
  • attempts to extract model internals
  • prohibited surveillance
  • high-risk uses without approval

(See the AI Use & Safety Policy for details.)

4. Moderation Methods. UgenticAI uses a combination of:

4.1 Automated Systems. AI classifiers and automated detection tools for:

  • spam
  • hate speech
  • violence
  • self-harm
  • identity abuse
  • prompt-injection attempts
  • regulatory compliance flags

4.2 Human Reviewers. Trained moderation teams evaluate:

  • edge cases
  • appeals
  • context-sensitive decisions
  • AI-flagged content requiring verification

4.3 Hybrid Moderation. Most decisions involve at least one automated assessment followed by optional or required human review.

5. User Reporting. Users may report:

  • harmful content
  • harassment
  • impersonation
  • illegal behavior
  • safety issues
  • violations of Community Guidelines

Reports can be submitted to: [email protected]. All reports are reviewed confidentially.

6. Enforcement Actions. Depending on severity and context, UgenticAI may take one or more actions:

  • Content removal
  • Content editing or restriction
  • Warning notices
  • Feature limits
  • Temporary suspension
  • Permanent account termination
  • API key revocation
  • IP address blocking
  • Referral to law enforcement (in severe/legal cases)

UgenticAI reserves the right to enforce policy violations proactively.

7. Notification of Enforcement. Except in rare cases involving:

  • security threats
  • imminent harm
  • legal restrictions

UgenticAI will:

  • notify users of actions taken against their accounts
  • provide a general explanation of the violation
  • explain next steps (appeal, restoration, etc.)

8. Appeals Process. If you believe a moderation decision is incorrect, you may submit an appeal. Submit appeals to: [email protected].

Include:

  • explanation of why you believe the decision was incorrect
  • any supporting evidence
  • links or screenshots

Appeals are reviewed by a human reviewer, not automated systems. Decisions are typically issued within 7–14 business days.

9. Handling of AI-Generated Content. AI-generated outputs may be moderated for:

  • harmful content
  • hallucinations
  • personal data leakage
  • copyright issues
  • policy violations

Users are responsible for any AI outputs they choose to publish externally. If flagged, UgenticAI may:

  • block the output
  • present safety warnings
  • limit access or usage
  • review for misuse of the AI system

10. Handling of User Privacy in Moderation. UgenticAI respects user privacy and:

  • limits access to content to authorized moderation staff
  • restricts review of private messages to flagged or reported cases
  • minimizes retention of moderated content except for compliance or appeal recordkeeping
  • follows GDPR, CCPA, and other applicable privacy laws

11. Special Protections for Vulnerable Individuals. UgenticAI prioritizes safety for:

  • minors
  • survivors of harassment or abuse
  • whistleblowers
  • individuals facing real-world threats

Content involving minors is handled with strict, immediate escalation procedures.

12. Repeat Violations. Users who repeatedly violate policies are subject to:

  • escalating penalties
  • long-term restrictions
  • permanent removal
  • reporting to external partners or platforms if policies require it

UgenticAI enforces a three-strike escalation for most violations, except severe cases which may result in immediate removal.

13. Transparency Reporting. UgenticAI may publish periodic transparency reports including:

  • volume of removed content
  • categories of violations
  • government or legal requests
  • appeal outcomes

This supports compliance with the EU Digital Services Act and similar regulations.

14. Updates to This Policy. We may update this Policy periodically. The “Last Updated” date reflects the current version.

F. DATA RETENTION & DELETION POLICY

This Data Retention & Deletion Policy (“Policy”) explains how UgenticAI, Inc., including its subsidiaries, affiliates, and partners (“UgenticAI,” “we,” “us,” or “our”), retains, stores, archives, and deletes information processed through our products, platforms, websites, APIs, and AI Systems (“Services”). This Policy complements and works in conjunction with:

  • UgenticAI’s Privacy Policy
  • Data Processing Addendum (DPA)
  • Security Policy
  • Subprocessor List
  • AI Use & Safety Policy

1. Purpose of This Policy. This Policy is designed to:

  • ensure data is retained only as long as necessary
  • support compliance with applicable laws and regulations
  • describe how deletion works for various data types
  • outline retention periods for operational, legal, and safety purposes
  • ensure secure, irreversible deletion when data is no longer needed

2. Categories of Data Covered. This Policy applies to:

2.1 Customer Account Data

  • name, email, phone
  • authentication credentials
  • preferences and settings

2.2 Customer Content. Data uploaded, imported, generated, or created by the user, including:

  • files, documents, text, images
  • prompts, API inputs, API outputs
  • embeddings, generated summaries
  • UGC (user-generated content)

2.3 AI System Data

  • logs
  • model interactions
  • safety flags
  • metadata associated with usage
  • anonymized or aggregated analytical data

2.4 Transaction & Billing Data

  • invoices
  • payment confirmations
  • subscription and usage logs

2.5 Compliance & Security Data

  • KYC/AML/ATF verification data
  • audit logs
  • security logs
  • moderation actions
  • incident reports

2.6 Communications

  • support tickets
  • email correspondence
  • recorded consent or opt-in confirmations
  • SMS logs (for consent verification)

3. Retention Principles. UgenticAI follows these core principles:

3.1 Data Minimization. We retain only what is needed for:

  • account functionality
  • legal compliance
  • security
  • fraud prevention
  • contractual obligations

3.2 Purpose Limitation. Data is not retained for unrelated or secondary purposes unless legally allowed and explicitly disclosed.

3.3 Storage Limitation. Data is stored for the shortest period necessary to fulfill:

  • operational needs
  • billing needs
  • legal retention requirements
  • safety and abuse prevention obligations

3.4 Secure Destruction. Once retention periods expire, data is irreversibly deleted using NIST 800-88–aligned methods.

4. Retention Periods. Retention periods vary depending on data type and legal requirements.

4.1 Customer Account Data. Retained while the account is active, and:

  • deleted or anonymized within 30–90 days after account closure
  • minimal metadata may be retained for legal compliance (e.g., fraud prevention)

4.2 Customer Content (User Files, Inputs, Outputs). Unless otherwise stated in product features or contracts:

  • retained only as necessary to provide the Services
  • deletable by user request or through account controls
  • fully deleted within 30–90 days after account deletion

UgenticAI does not use Customer Content to train third-party foundation models.

4.3 AI Logs & Interaction Metadata

  • short-term logs: typically up to 30 days for operational stability
  • security/audit logs: 12–24 months
  • anonymized analytics: retained indefinitely (non-identifiable)

4.4 Billing & Financial Records

Required by law for:

  • 7 years (U.S. IRS)
  • 6 years (UK/EU financial regulations)

Includes invoices, payments, and refund records.

4.5 KYC/AML/ATF Data

For regulated workflows:

  • retained for 5–7 years (FinCEN / FATF-aligned)
  • then securely deleted

4.6 Support & Communications Logs

  • retained for 12–24 months
  • used for training staff, fraud prevention, and improving service experience

4.7 Moderation, Safety & Abuse Logs

  • retained for 1–3 years
  • duration may extend if needed for legal or safety purposes

4.8 Backup Data

Backups are:

  • encrypted
  • retained for 30–90 days depending on backup tier
  • deleted automatically on rotation

Backups are not used to restore deleted individual user files unless part of full-system recovery.

5. User-Initiated Deletion Requests. Users may request deletion of:

  • account information
  • content and files
  • API logs (where technically possible)
  • personal data stored in marketing systems
  • Requests should be submitted to: [email protected]

5.1 Verification. We verify identity to prevent unauthorized deletion.

5.2 Timelines. We process deletion requests typically within:

  • 30 days (standard)
  • 45 days (CCPA/CPRA allowed extension)

5.3 Exceptions. We may retain limited data where required by:

  • law
  • audits
  • fraud monitoring
  • ongoing contract
  • security investigations

Users will be informed of exceptions.

6. Account Deletion. When a user deletes their account:

  1. The account enters a pending deactivation state (7–14 days).
  2. Customer content is queued for deletion.
  3. Personal data is deleted or anonymized within 30–90 days.
  4. Legal, billing, and compliance data may be retained as required by law.
  5. Backups containing deleted data are purged on their next scheduled rotation.

7. Deletion of AI-Generated Data. AI inputs, outputs, and embedding vectors are deleted when:

  • the user deletes the source content
  • the user deletes their account
  • the retention period expires
  • the contract or use case requires immediate deletion

AI logs used for safety (e.g., detecting abuse patterns) may be retained for longer under Section 4.7.

8. Data Stored by Subprocessors. UgenticAI requires all subprocessors to:

  • follow equivalent or stronger retention limits
  • delete data within agreed timelines
  • comply with DPA and global privacy laws
  • maintain secure destruction processes

See our Subprocessor List & Change Notification Policy for details.

9. Data Deletion Methods. We use secure deletion practices aligned with NIST SP 800-88, including:

  • cryptographic erasure
  • deletion from active databases
  • secure overwriting where applicable
  • removal from caches and temporary storage
  • deletion from logs where technically feasible

Physical storage destruction is performed by certified partners when required.

10. Special Rules for Regulated Data. Certain data types require extended retention, including:

  • tax records
  • financial records
  • AML documentation
  • consent logs (e.g., SMS marketing)
  • legal holds

If a legal hold is placed on data:

  • deletion is paused until the hold is cleared
  • users will be notified if permitted by law

11. Children’s Data. UgenticAI does not knowingly store data from children under the legal minimum age per jurisdiction. If discovered:

  • content is immediately flagged
  • deleted as soon as feasibly possible
  • reviewed for legal reporting obligations

12. Changes to This Policy. We may update this Policy periodically to reflect:

  • changes in regulations
  • improvements in retention practices
  • product changes
  • compliance requirements

The “Last Updated” date reflects the current version.

G. ETHICS & SOCIAL IMPACT POLICY

UgenticAI, Inc., including its subsidiaries, affiliates, partners, and business units (“UgenticAI,” “we,” “our”), is committed to building artificial intelligence technologies that are safe, fair, ethical, sustainable, and beneficial to society. This Ethics & Social Impact Policy (“Policy”) describes the principles, commitments, and governance systems that guide the development, deployment, and use of UgenticAI technologies.

1. Purpose of This Policy. This Policy outlines our commitment to:

  • human-centered technology
  • fairness, equity, and non-discrimination
  • transparency and accountability
  • sustainable and socially responsible innovation
  • minimizing harm while maximizing public benefit
  • ethical practices in AI, data, and automation
  • responsible corporate citizenship
These commitments apply across all UgenticAI teams, products, and partnerships.

2. Core Ethical Principles. UgenticAI follows internationally recognized AI ethics principles:

2.1 Human-Centric Design. AI should augment human capabilities, not replace or diminish human agency. 2.2 Safety & Non-Maleficence. Systems must be designed to prevent harm, avoid misuse, and include safeguards. 2.3 Fairness & Non-Discrimination. Our AI systems must not:
  • discriminate based on protected attributes
  • generate biased or harmful outputs
  • disproportionately impact vulnerable communities
We actively work to identify, measure, and reduce algorithmic bias. 2.4 Transparency & Explainability. We provide:
  • clear explanations of how AI systems work
  • disclosure when AI is used
  • model limitations and uncertainty indicators
(See our AI Transparency & Model Explanation Policy.) 2.5 Accountability. UgenticAI takes responsibility for:
  • model behavior
  • safety mechanisms
  • content moderation
  • compliance with global laws
Users must also act responsibly and comply with all policies. 2.6 Privacy & Data Protection. We respect:
  • user autonomy
  • user consent
  • privacy and security requirements
  • data minimization and purpose limitation
(Aligned with our Privacy Policy and Data Processing Addendum.) 2.7 Security & Resilience. We protect our systems from:
  • misuse
  • vulnerabilities
  • adversarial attacks
  • exploitation
By implementing robust security controls and governance systems.

3. Ethical Safeguards in AI Development. To ensure ethical outcomes, UgenticAI implements:

3.1 Ethical Review for High-Risk Features. Any feature involving:
  • personalization
  • profiling
  • predictive scoring
  • high-impact AI decisions
  • automation affecting individuals
  • sensitive categories of data
undergoes an internal ethics review by:
  • Safety team
  • Legal team
  • AI Governance Committee
3.2 Dataset Governance. We use data that is:
  • ethically sourced
  • licensed or permissioned
  • de-identified where appropriate
  • free of unauthorized personal data
  • regularly audited for bias and representational imbalance
3.3 Model Evaluation & Testing. We perform:
  • safety evaluations
  • bias testing
  • red-teaming
  • adversarial testing
  • fairness audits
  • scenario testing
  • model performance analysis
3.4 Human-in-the-Loop Controls. Where appropriate, human oversight is required for:
  • sensitive predictions
  • high-risk workflows
  • AI-supported decision-making
  • complex, ambiguous, or high-impact decisions

4. Social Impact Commitments

4.1 Positive Societal Benefit. We design products to:
  • increase productivity
  • democratize access to advanced technology
  • support education and innovation
  • empower responsible automation
4.2 Minimizing Harm. We actively mitigate risks related to:
  • misinformation
  • manipulation
  • deepfakes
  • structural bias
  • overreliance on automated systems
  • unsafe content generation
4.3 Responsible Integrations. For integrations such as social media, CRM, or business intelligence tools, we ensure:
  • transparent data sourcing
  • user control over permissions
  • respect for platform terms and API rules
  • clear opt-outs
4.4 Accessibility & Inclusive Design. We create technology that is inclusive of people with:
  • disabilities
  • language barriers
  • different technical skill levels
(Aligned with our Accessibility Statement.)

5. Environmental & Sustainability Considerations

UgenticAI works to reduce environmental impact by:
  • using energy-efficient compute infrastructure
  • selecting cloud providers with renewable energy commitments
  • optimizing model training and inference for efficiency
  • minimizing unnecessary data storage
  • reducing redundant compute cycles
We commit to annual sustainability evaluation and improvement cycles.

6. Ethical Use by Customers. UgenticAI customers must:

  • avoid harmful or unethical use of AI
  • comply with our Acceptable Use Policy
  • respect privacy, consent, and data protection laws
  • not use AI to deceive, manipulate, or impersonate
  • disclose AI involvement when required
  • ensure human oversight for impactful decisions
Violations may result in:
  • account suspension
  • feature limitations
  • full platform access termination

7. Governance Structure. UgenticAI maintains an internal AI Ethics & Governance Committee responsible for:

  • setting ethical standards
  • evaluating high-risk features
  • overseeing safety audits
  • advising on sensitive use cases
  • implementing mitigation strategies
  • ensuring compliance with the EU AI Act and global regulations
The committee includes representatives from:
  • Legal
  • Compliance
  • Engineering
  • AI Safety
  • Product Management
  • Ethics & Social Responsibility

8. Whistleblowing & Reporting Ethical Concerns. Anyone (employee, contractor, partner, or customer) may report:

  • unethical behavior
  • harmful AI outcomes
  • misuse of data
  • bias concerns
  • safety issues
  • potential rights violations
Reports may be submitted confidentially to: [email protected]. UgenticAI prohibits retaliation against individuals who make good-faith reports.

9. Accountability & Enforcement. Violations of this Policy may result in:

  • internal disciplinary actions
  • removal of platform access
  • product limitations
  • contract termination
  • legal action, if required
UgenticAI reserves the right to take appropriate measures to ensure compliance.

10. Updates to This Policy. UgenticAI may update this Policy periodically to reflect:

  • regulatory changes
  • technological developments
  • safety improvements
  • ethical advancements
The “Last Updated” date reflects the current version.